Hi, this is probably old hat, but I could not find a thread. I would like to change my Telus WAN IP address. Even though dynamic, it has not changed for over a couple of years. This has caused me issues when a website tracks usage. Also would like to reset any hack bots out there. Release/Renew of DHCP does not work, and I can't find a way to change the MAC address. Thanks in advance.
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Dynamic WAN IP Address (Telus Actiontec V2000H) - how to change?
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Optik Mobile when using own router bridged
Hi all, I have Optik TV and telus internet Bridged to port1 on the Telus modem and then my computers are behind my own PFSense router.
Once I moved my network behind PFSense the Optik TV mobile app now doesn't work for any programs with the Home Icon next to them.
Is there any way around this besides using the telus device as my primary router?
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Telus Fiber in Vancouver
Hello, does anyone have any information about the new fiber construction in Vancouver?
I found the page at https://fibre.telus.com/vancouver/ and I tried to leave contact info for my condo but it says they might take up to 30 days to get back to me
Looking at http://vancouver.ca/streets-transportation/roadwork.aspx I can see that they're already in the and around the area doing construction but I have no idea what to expect
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Internet and Home Phone Bundle Questions
Hello,
I was looking at the current deals Telus is offering and noticed they are offering bundled internet and home phone. I have a few questions in regards to the bundled promotions I hope someone can answer so it will make my call with Telus go a little more smoothly.
A bit of background first. I have been with Telus for almost 20 years with home phone and internet. Currently I have been paying separately for both home phone and internet 6 (an older, not currently advertised package). The charge for the phone is $44.54 and $52 for the internet. In the past, whenever they have had new offers which would lower the total monthly charge or increase the speed for no additional charge etc, I've always had to contact them about it and have them make the proper changes.
Questions:
1) Does anyone know how long (years) Telus has offered to bundle home phone and internet, if so is there any archived information I can look at for the previous pricing and details?
2) Have I been getting ripped off over the years if they've offered bundled home phone and internet without my knowledge? Even looking at the pricing for just home phone on their website shows that it is about half ($25) of what I am currently paying.
3) When you bundle home phone and internet, do you still pay for both the phone and internet? Current pricing being $58 for internet and $35 for home phone when bundled respectively (both $5 off). Their website is a bit vague on this.
4) Being a loyal customer and them not contacting me when pricing/deal/package changes occur, What are the chances of them throwing in something free like extra data per month or second tier internet for first tier pricing? Who do I need to talk to about this sort of thing?
Please let me know if I've misunderstood anything about their pricing and deals they currently have.
Thank you
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Rural Ports Unavailable
I live in a small rural community in southern B.C on the outskirts of Chilliwack and back in 2010 due to some issues, my family was forced to cancel our DSL with Telus, after some things were sorted out we attempted to have our DSL service renewed. We were informed that there was no ports available and were told that we would be placed on a waiting list. Phone call after phone call over the years hasn't garnered any estimates as to when a port would become available or if they was to be any upgrades done to include more ports in our small community. Telus happens to be the only service provider I am aware of and was wondering if anyone might have any knowledge as to the length people wait for upgrades and/or port availability. The dial up in 2016 is getting a tad old.
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Telus modem loses connectivity and tv goes out
I had telus for awhile but just internet, sometimes I would love internet signal and thus have to unplug the modem and it would be fine again. That happened frequently a year ago and then resolved generally for 6 months. Now i am with telus for tv so the stakes are higher, i have the updated modem from the v1000h (whatever that is), i am on a phone line dsl yet, and this is happening frequently again and my family is none to happy when the tv goes out.
Essentially the tv will start stuttering, macro-blocking, and i know i am about to lose signal to all tv's.
Does anyone have any idea what the issue maybe, i plan on calling telus about it, but i always receive good info here as well.
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UBB 9 months later - How are people doing?
Well it's coming up on the end of 2015, and Telus has had UBB active for 9 months.
In the beginning some people got 6 months unlimited for free, hows it going now? Were you about to get it extended? I have had my Telus connection for 3 months and had 3 months unlimited for free. I called in last evening and said the people upstairs with 3 kids are on Shaw go over and never get a call or charges.
Loyalty (who I made laugh with my true hatred of TV (Netflix), movies etc), extended me another 3 months of Unlimited for free then $15/month (even though I don't have cable) for unlimited for life.
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Notice of spam incident
I was looking at my Gmail account spam folder and noticed that I received a email from Telus, this is normal as my Gmail account is on file with them and I get Bandwidth usage notices from them. How ever this one was titled Notice of spam incident address. At first I thought it was fake, but to check I went to Google and checked my IP, which to my surprise came back as a IPv6 address. So I hit another website www.iplocation.net which returns the same IP as in the email, so it appears its not a fake. However my Wifi Access point is secured, tho not with the worlds strongest password, but not one on the list top 1000 passwords. I only have two computers and pretty sure there is no Spam bots running on them.
My Question is
1. Anyone else received these types of Email Spam notices, should I call telus about it?
2. With the move to IPv6 any chance that IPv4 address is being shared or moved around right now?
3. Any chance Telus screwed up sending me that email?
Any ideas or help would be greatly appreciated.
Thanks
Chris
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We are done!
The quality of service is so freaking bad and it will not improve with all the talk of fibre. Picture quality has gone down, the tv guide is the worst I have ever seen, Upstream bufferbloat that is so high it renders any real time applications null. We hope Shaw is better because we want this Telus crappy hardware out of our house! You know what ... Pretty commercials and saying you care don't automatically mean you are a good company. The service is crap. Why are there people on this forum promoting upgrading to fibre when the service they offer right now is so mediocre?
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[BC] TELUS e-mail limit
Hello. Victoria network tech here. Our yacht club is trying to create a mass e-mail list of all our members. The guy doing it says if there are ~100 or less names the e-mail goes out, but any more than that it crashes. There are about 400 names on the master list. He is on HS25 with Optik.
Is there a limit on how many e-mail addresses can be on a single e-mail? Can exceptions be made for this? If anyone e-mails me from within the Telus network, I'll share his e-fullfillment screen.
Thanks,
gregg.mckay@telus.com
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[BC] Skinny basic info
Info on other providers is trickling out, anyone know anything about Telus' skinny basic package? Recent price increases on TV and internet have us re-evaluating our options.
Thanks :)
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[TV] Telus 'Lite TV' March 1 2016 (AKA: 'Skinny Basic TV')
Initial information on the Telus, CRTC mandated 'Skinny Basic', appears to be known as Lite TV
At
http://www.telus.com/en/bc/get-help/service-terms/support.do
and then to amendments to
Optik TV
http://www.telus.com/en/bc/get-help/service-terms/ffh/optik-tv-latest-amendments/support.do
Effective March 1, 2016, the Optik TV Service Terms are amended as follows:
LiteTV, may have tweaks done to channels available at any time.
a) Services
You acknowledge and agree that the Services must include the minimum levels of programming required by Canadian government regulation, called "Lite" by TELUS, and that such programming requirements may change from time to time without notice. Programming channels may be suspended from time to time or cancelled permanently, and individual programs may be blacked out in your local viewing area, due to restrictions imposed by the providers of such programming or the rights of Canadian programming services. You agree that TELUS may at its discretion substitute alternative programming to replace the suspended, cancelled or blacked out programming. No rebates will be credited to your account for any such programming black-outs. Your sole remedy, available only where programming channels have been permanently cancelled, is to cancel your subscription to the programming package containing such channels, effective at the end of your current billing period." Downgrading TV, while on contract, will cause contract to cancel and result in pro-rated termination fees. No contract term available for Lite TV, as it is only available as month to month term.
"e) Service Changes
You may change your Services at any time. If you received a promotional offer in exchange for maintaining a minimum level of Services, cancellation fees will apply if you downgrade below the minimum. Lite service is not available with any promotional offer and downgrading to Lite after accepting a promotional offer will trigger the associated cancellation fees. Charges for recurring monthly Services billed prior to the cancellation will not be refunded. Charges for additional recurring monthly Services will be reduced in the first month to reflect the number of days remaining until your next invoice. Pay per use Services and one time charges are applied at the current rates at the time of use, which are available at telus.com and may change without notice." Satellite service term changes at http://www.telus.com/en/bc/get-help/service-terms/ffh/satellite-tv-latest-amendments/support.do
Effective March 1, 2016, the Satellite TV Service Terms are amended as follows:
"c.
Minimum level of Programming required. TELUS will provide you with the ability to receive video and audio Programming channels at your premises, only as delivered by TELUS in accordance with the distribution licenses held by TELUS. The Services may also provide access to video on demand and pay per view Programming, interactive Programming and related personal video services. You acknowledge and agree that the Services must include the minimum levels of Programming required by Canadian government regulation, called "Lite" by TELUS, and that such Programming requirements may change from time to time without notice." "d.
Programming changes. You may change your Programming at any time. If you received a promotional offer in exchange for maintaining a minimum level of Programming, cancellation fees will apply if you downgrade below the minimum. Lite service is not available with any promotional offer and downgrading to Lite after accepting a promotional offer will trigger the associated cancellation fees. Charges for recurring monthly Programming billed prior to the cancellation will not be refunded. Charges for additional recurring monthly Programming will be reduced in the first month to reflect the number of days remaining until your next invoice. Pay per use Programming and one time charges are applied at the current rates at the time of use, which are available at telus.com and may change without notice." --
Earth Yesterday, from a million miles away. http://epic.gsfc.nasa.gov/
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere
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[ALL] Telus Actiontec v1000h ports opened mysteriously.
I do support work for businesses, and at two different clients locations, Ive noticed something weird on their routers.
The routers are both Actiontec V1000H units from Telus.
Both had uPNP enabled.
Both had a laundry list of ports open, generally pointing to one or two machines on the network, all over TCP.
So, youd have, say, LAN start/End port 8080, directed to a machine, with a WAN port of 8123. But dozens of them.
On one I worked on today, they have a little QNAP NAS. The list of WAN ports pointing to this unit is like so:
8105
8128, 9
8106, 7,8,9,10
8082
8111
8124, 5
8085, 6
8131
8112
8132, 3
8083, 4
8113, 4, 5, 6
8087
8090
8117, 8 , 9, 20
8126, 7
8091, 2, 3
8121
8094, 5, 6, 7
8122
8098
8123
8099
I killed them all off, except for 8080 pointing to the device, LAN and WAN, then turned off uPNP..
The other clients was like this too. The only way to stop it was to kill uPNP, which I found really odd, because unless you can log in to this router, you shouldnt be able to make changes to the firewall like this AFAIK.
Now, it just occurred to me. If someone took control of a uPNP device (how, I dont know), could they make changes like this, and if so, for what? Botting? One client has a ton of Barracuda filters, which havent picked anything
the other one didnt have any other firewall gear.
Any ideas?
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Top tier internet crashes every night at 9:30
We cut the cord recently and now rely on Telus Top Tier unlimited internet for our entertainment needs. Soon after the technician installed a so-called 'upgraded' modem, we began losing our internet connection every night between 9:30 and 10:00, sometimes intermittently but mostly it would stay down until the next day. Resetting the modem sometimes brings it back momentarily but a few minutes later it would drop out again. At the same time, our land-line phone crackles so badly it's unusable. Telus crews have replaced cables and connections both inside and outside the house to no avail although they seem to have cured the crackling problem. This is getting frustrating especially since we never had these problems with the old modem.
We have one TV hooked up via a wireless PC and two via Chromecasts, plus two tablets and three phones. Telus indicated to us that the new modem would support four TVs without difficulty but so far that's not been the case. Network signal strength is good so that's not the problem. Any ideas would be much appreciated.
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New AC Wifi Extender
as of august 25th telus is offering a new wifi extender called the WEB6000Q it supports ac
curious if anyone has received it, and if so, experiences? 4X4 AC :O
http://www.actiontec.com/330.html
this new extender doesnt have a HPNA port :s
old WCB3000N extender previously did not have HPNA enabled when i tried it out, however a friend who has actiontec+WCB3000N installed on tuesday has HPNA working so must have been updated since i last had telus 1 year ago
UGH, if the new extender had HPNA it couldnt be any better...
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Email Problem?
Anyone else having trouble sending email. It eventually goes, but it seems to take forever. As an example, I sent myself an email (should be the simplest and fastest):
The email was formatted at Date: Sun, 21 Feb 2016 08:22:06 -0800 (PDT)
but did not get queued for delivery until
2/21/2016 8:23:29 AM
J.A. Coutts
Edit: Problem seems to be corrected 2/21/2016 10:14:39 AM
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Telus fibre Merritt March 2016
I see Telus is doing some updating on their site...
Wow! The price for fibre internet, for the Merritt BC fibre rollout in March.
$75 a month, 'regular price' for fibre 150. And see the screen shots for the rest.
https://www.telus.com/en/bc/internet/fibre/merritt/overview
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--
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere
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New Telus PVR-IPV 6015
Does anyone have information or experience with the newest Telus PVR model IPV 6015? I saw a picture of it but cannot get any more information. Could it be the 4K compatible receiver(for future)? Thanks.
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[ALL] Fibre Optic install
Can anyone tell me if a gated community would have to pay for Telus to upgrade their lines to fibre, or does Telus do it on their own? We just got notice of this happening in our community and I am wondering if this will herald increases by our park management.
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Telus FTTH woes
I know there are some Telus employees on here that from time to time help out frustrated customers. If you are one of those people please respond and I will PM you my account details. Here is my issue:
Moved into a brand new home just over a year ago. I am in the greenfield community with Fiber to my home with a lucent ONT in my basement. Getting services hooked up was a huge pain with CSR's insisting I could only get DSL service. I don't remember how but I finally got a phone number to the FTTH group who was able to set everything up for me no problem. I was told I could get up to 100Meg service at my place but I chose 50Meg at the time.
Fast forward to today I was trying to inquire about going up to 100meg or faster service and am being told 50meg is the max for my location. So has something changed? I am positive I am on CE equipment so where is this new speed limitation coming from? When I asked to talk to the FTTH group the CSR's both times have said that group doesn't exist and I am getting very frustrated. One CSR even tried to tell me I have a DSL circuit.....Please help if you can.
Thanks
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