Hi All,
I've been assisting someone that signed up for Telus PureFibre yesterday. They have a business account and a static IP. When it was setup, it worked while the Telus technician was onsite, and for about 25 minutes thereafter, until their connection stopped responding. We discovered that disconnecting and re-connecting the WAN cable from the SonicWall would make the connection work.
If left unattended, the connection would work for about 20 - 40 minutes, then stop for about 3 hours, and start working for another 20 - 40 minutes.
Previously, on Telus copper, they used this SonicWall without a glitch.
Their configuration is:
Telus PureFibre > Alcatel-Lucent Modem > Sonicwall TZ 105 Firewall
Doing some research, I came across some similar issues, but unable to find the resolution:
https://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-Fibre-Internet-w-3rd-Party-Firewall-non-telus/td-p/59109
(one more link I'm digging up...)
I found this SonicWall article that SEEMS to cover this issue:
https://www.sonicwall.com/en-us/support/knowledge-base/170505449739964
However, in my case, when running the packet capture, the source IP for the ARPs showed as 0.0.0.0
Is anyone aware of what settings can be used to make the SonicWall compatible with Telus network?
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Telus PureFibre and SonicWall Routers
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WCB3000N: MOCA setting was locked by default, on option to enable
WCB3000N works well with T3200M modem/router, but less security without moca privacy password. Unfortunately, only T3200M could set moca privacy password, moca setting in WCB3000N seems locked by the manufacturer with firmware: v0.16.8.5.
If so, my neighbor could use another WCB3000N to connect T3200M in my home?
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is telus turning off 100+ VDSL bonding?
I've been away on for a while.. getting back, notice my internet seems slower.
Last november or so, I got +100MB via bounded vdsl.. wound up getting a T2200M... worked great.
From post last year - I was getting this on the modem..
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 35838
Aggregate Line Rate - Downstream (Kbps): 131262
Now, I'm getting
Traffic Type: PTM
Aggregate Line Rate - Upstream (Kbps): 22656
Aggregate Line Rate - Downstream (Kbps): 88058
Seems like they chopped like 40 MB off?
Also my bill went from --
TELUS Internet 75 to 100 (included
data:1024GB)
$85.00
to
TELUS Internet 75 (included data:550GB)
$80.00
So they cut me off by 40 MB lowered the bill by $5?
Any idea?
Sean
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How to contact Telus?
I'm a past Telus internet/TV customer, but on Shaw cable for the last 2 years due to the lack of high-speed fibre service from Telus in my neighbourhood. Telus is finally installing fibre on my street, but it doesn't look like they'll be ready by the end of the month when my current Shaw deal runs out and I have to make a renewal decision. I've asked Telus a couple of times in the last 2 years to tell me when fibre service is available, but they haven't contacted me, except for the guy that came to the door to get permission for them to string fibre to the house when they get around to it.
I thought I would just call Telus and ask if there's some way I can find out what package pricing they will offer with fibre, and whether I could set up a transition deal in advance if that service won't be here for a few months.
But it appears to be impossible to contact Telus about this. The phone number for Internet Service goes down a rathole of a voice response system that will only tell me "Ok, you want phone features. The wait to talk to an agent is currently over 1 hr.....". I tried Chat, but the only topics it offers are Technical Support for phone/internet/TV or billing enquiries.
Any suggestions? So far this isn't impressing me much with Telus...
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Fibre in suite then copper for all services ?
I currently have Optik TV, Internet 50 and home phone with Telus. My internet was upgraded one year ago to 50 bonded, the fastest available in my building, to "fix" the problem of TV channels suddenly not available. If anything the problem is now worse with channels suddenly stopping for minutes almost every day. This is intermittent.
Recently a tech came to check and ran some diagnostics and said every looks fine. He suggested the only way to fix the issue is to switch to fibre. I have fibre into my suite but because of the layout the installation will include drilling holes and running the fibre along the ceiling which I am not excited about.
He suggested he could use the fibre connection and then the existing copper within my suite. Is this standard and would it likely solve my problem?
Also the existing modem and PVR are close to my computer with the TV using a WiFi box12 feet away and so there will still not be a direct connection. I am just wondering what if any my options are?
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[BC] Business Fibre Internet, does telus still block http, https ports
Does anyone know if these plans allow for incoming port 80 and 443 traffic ?
https://www.telus.com/en/bc/business/internet/office-internet/find-your-plan
The wording "managed" in the description leads me to think they do, but don't really know.
$ 105 / mo for symmetrical 300/300 is tempting. :p
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[AB] What to consider in move from Shaw to Telus Fiber
I have been using Shaw for years, and am currently on 300/20 and reasonably satisfied. Shaw Contacted me to sign a new contract for 2 years at a deal (65$ x 24) but given that Telus pure Fiber (300/300) is just now available in my area, I would much prefer that. I understand the advantages of the extra upload and lower jitter/gateway ping times. My Question is are there any other items to consider, any "gotchas."
I run a pfSense router and want that to continue. I have 2 dynamic IP addresses but could make do with a single. I do not use IP television at this point, nor do I expect to at any point soon. I do run a Plex server at home, and access home via OpenVPN client to a dynamically updated DNS name that I own. My Shaw modem is of course bridged with wifi disabled, as my wife is all Ubiquiti APs and want that to continue. usage is 4K Netflix, media downloads, some gaming, shared Plex usage, some remote VPN.
ignoring cost/upload performance/ping times, what should be considered when moving from Shaw 3/20 to Telus pureFiber 300/300?
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[Mobility] migrated to prepaid $3 plan, not on Mobility pages
Telus migrated all pay-as-you-go to a $3/month plan Oct 1. There is no info on the prepaid page, so I assume new customers cannot get it. https://www.telus.com/en/mobility/prepaid/plans/
I used to get $0.15/min with my Data 10 add-on, but I no longer see that. The $3 plan description at mobilesyrup says 5 mins and $0.60 extra min. Anyone know which it is?
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Kissing dreams of Fiber goodbye
SO I live in a Coop in Richmond and heard a rumor from a telus tech Telus is delaying Fiber role outs to MDU as they havent been able to get a return on investment unless tenants sign up for at least Internet 25 which means My dreams of getting Gigabit speeds are over :(
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It's baaaaaaaaaccck. 100+
said by uid://1878461 :Effective immediately Internet 100 can be sold to customers...
Bear in mind that you would have to qualify for about 50mbps+ per line, (I think 58? Not exactly sure.) not everyone that qualifies for 75 will qualify for 100.
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[BC] Anyone had problems with the T3200M?
I got my fibre service hooked up yesterday but the internet has been very fast but intermittent.
Wireless will work for a while but then it will just randomly crap out. When I go to my desktop internet doesn't work there either. I found disabling ipv6 makes it last longer but it will still eventually crap out.
The lights (internet & wifi) stay on/lit during this whole time. Resetting the T3200M makes it come back and it'll be OK for a while.
I've read about the firmware update requiring a factory reset, so I've done that thinking the firmware probably updated. However, it worked about 1.5 hours and just a few minutes ago I had to reset it again.
The firmware shown is 31.164L.08, is that the most current? Anyone else have tips before I call in to Telus?
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[AB] Mandatory Paperless billing? Your joking right?
I just received a notice that paper bills are now being discontinued!!
Fist, the CRTC passed legislation stating that they could not charge for paper bills, and now the holes are just up and saying they are not going to send bills at all!? What gives? Why is these days always about about what the company wants and not the customer? What, the CEO needs a new yacht and is cutting corners? No wonder they stopped the future is friendly campaign. It was all a lie. And to add insult to injury, there was a complaint on them and others back earlier in the year, and they are just letting me know now!! Im sure this was a calculated action so people would not bring attention to the case. Bunch of rats.
https://crtc.gc.ca/eng/archive/2018/lt180822.htm
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fibre cost
I live in down-town Vancouver in a high rise and was told there is fiber available in my area. Some people keep saying that it has been a problem in some areas for Telus to get fiber to tenants in buildings because the building's management/strata does not agree to fiber upgrade. What people aren't saying is that it costs anywhere from fifteen hundred dollars and up per suite for the upgrade, that can cost a building hundreds of thousands of dollars. So that is one big reason why there is a problem for many people to get fiber. I was told this by Telus.
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Well I tried the Gigabit. Not really worth it.
I guess there is a speed that's not useful anymore, and that's the limit. It seems like even Steam can't quite push the full connection consistently. (75MB/s)
I can't even get a speedtest to hit anything over 700 or so, except Fast.com and downloading torrents will do it. Plus no unlimited, and the extra expense. I'm going back to 300/300.
[att=2]
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Telus LTE-M network for internet of things
An item soon to be quite popular... Electronic bug scanners. :D
https://www.telus.com/en/about/news-and-events/media-releases/telus-ushers-in-next-generation-of-iot-connectivity-with-lte-m-network
TELUS ushers in next generation of IoT connectivity with LTE-M network
Purpose-built, 5G-ready LTE-M network is available today across Canada
Vancouver, B.C. – TELUS is announcing the launch of its LTE-M low-power wide-area (LPWA) network, which is live today and provides the most comprehensive LTE-M coverage in Canada. LTE-M coverage is available across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada, plus major centres in Manitoba.
The TELUS LTE-M network delivers a strong wireless connection to IoT devices while requiring minimal power for each transmission, helping to prolong the battery life of connected devices. This is crucial for large-scale IoT deployments and devices located in remote areas as it saves time and maintenance resources while increasing device uptime. Whether it is a sensor in a farmer’s field to measure precise rainfall accumulation or a mobile tracking device that reports the location of a shipping container as it crosses the country, the TELUS LTE-M network provides secure, reliable connectivity for IoT deployments of any size.
TELUS’ LTE-M network is built on licensed cellular standards-based technology, which offers a higher quality of service, greater reliability and carrier-grade security.
TELUS’ LTE-M network is designed to be fully compatible with 5G technologies and will support low-power wide-area IoT applications such as smart cities, logistics and agriculture well into the 5G future.
“TELUS is committed to empowering the IoT ecosystem in Canada, from providing connectivity with a world-class LTE-M network to supporting the companies and developers that will create the innovative IoT solutions of the future,” said Michael Cihra, TELUS VP of IoT. “TELUS’ network provides the most comprehensive LTE-M coverage in Canada, allowing for endless possibilities for IoT applications. We can’t wait to see how our customers and developer partners leverage that power to improve Canadians’ lives with IoT technologies.”
IoT developers will play a key role in bringing Canada’s IoT ecosystem to life and TELUS is launching several tools to help developers drive Canadian innovation. These tools include:
● TELUS LTE-M Starter Kit: this kit will enable developers and tech companies to rapidly prototype cellular connected IoT devices utilizing TELUS’s LTE-M network.
● TELUS LTE-M Asset Monitor: a certified device that can plug into existing applications on day one to collect data such as location, motion, and temperature.
● Certified LTE-M modules: a selection of low-cost LTE-M modules that are approved for use with the TELUS network to accelerate deployment.
Additionally, to promote the growth and success of the IoT industry in Canada, TELUS also announced the launch of the TELUS Technology Incubator. The Incubator’s first stream will focus on IoT startups and is operated in partnership with Calgary Technologies. Through the Incubator, TELUS will provide direct support to IoT startups, supplying access to both tools and industry experts to help bring their visions to life. Applications for the incubator will be open November 1 and more details can be found here.
Full details on the TELUS LTE-M network can be found at https://www.telus.com/en/bc/business/internet-of-things/low-power-wide-area https://www.telus.com/en/bc/business/internet-of-things/low-power-wide-area
Internet of Things
Low Power Wide Area Networks
With the number of connected devices increasing at an exponential rate, it's vital for cellular services to meet the specific application needs of the Internet of Things. TELUS is ushering in a new era of connectivity with a network purpose-built for IoT solutions. The TELUS LTE-M Low Power Wide Area (LPWA) Network offers everything you need to take your IoT solution further.
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Provider shows up as Bell
On all my computers mac and pc, my internet provider shows up as Bell Aliant, but I am with Telus. What is going on?
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Telus 150 Bonded, Possible New Plan
Apparently this is a brand new plan. Having tech coming tomorrow to install. Person on the phone said it comes with 150 on the upload as well...buddy that works at Telus says otherwise but I guess tomorrow will tell.
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[ALL] Nokia GPON ONT SFP (G-010S-A) - specs/info etc.?
Does anyone know the specs or where they can be found? User manual? I have looked high and low and nothing.
I have found info for the G-010S-P and other variants - but not for the GPON that Telus uses.
Looking for the following: the rate, wavelength, transmission distance and class c+ or b+ of this transceiver?
I do have the Nokia Gpon in a HP 1810G-24 and works great - however, this is a borrowed switch.
Wanting to get a transceiver coded to match the specs of the G-010S-A to try get that to work in an HP 2510G-24 (J9279A) switch.
Eventually, I plan on using a Ubiquiti US-8-150W or the Edgerouter 12 when it is released.
Thanks.
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Device Registration for Fibre Still Broken
It seems that the https://registerdevice.telus.com site for GPON Fibre Customers are still broken. It is quite frustrating as every time I need to update a MAC Address entry I need to contact support. In the past even though I cannot modify anything, I was at least able to log into the site using a fibre account and see my list of assigned IP to MAC mappings.
Right now I get: Unfortunately we are unable to process your request at this time. Please contact us at 1-877-310-TECH (8324) and a TELUS service representative will help you.
This is with the sg###### username and password combination on the sticker that the tech labelled onto the ONT when he did the fibre install.
Are there any plans to correct this or will this be permanent, i.e. they expect us to call them every single time we need a change done? I can't even check my list of existing static IPs right now.
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TELUS PRI
Anyone else having issues with a TELUS PRI service? Down in Central AB "All circuits are busy" is the error we get.
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