Hi guys i currently have the older actiontec and being upgraded to the 100 service in a few days. I use my own ddwrt router under port 1 bridge mode and everything works perfectly. Does the new WEB6000Q Wi-Fi extender have this option as well? its a must have for me!
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WEB6000Q Wi-Fi extender port 1 bridge mode?
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[ALL] Internal segregation w/ Actiontec V1000H
Hi, does anyone know if it's possible to internally segregate my network with TELUS's Actiontec V1000H?
We have a new retail store and I'm just going through the process of configuring the firewall. We have a couple video cameras that have an open incoming port so I can log in remotely and have a look at what's going on in the store. The cameras are on the same network as our payment terminal, etc. I'm sure this is a common thing. If the video cameras get compromised, I don't want someone having the ability to infect our payment terminal or front desk computer.
It seems to me my options with the Actiontec V1000H are pretty limited. But I'm no expert and maybe I'm missing something.
Thanks,
Kenton
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PureFibre Optik TV and Internet on two different routers
Been on Fibre 150/150 for over a month now and loving it.
Based on some other discussions on this forum, I am trying to entirely segregate my Optik TV from my internet. To this end, I have set up my connection to position a switch between my ONT and the routers, like this:
ONT --- Switch --- Telus Router --- Switch --- 5 TVs
|
------- Netgear Router --- Switch --- 15 PCs/etc
The Netgear router is using the 10.0.0.X domain and the Telus router is using 192.168.1.xxx. If I log into each router, neither indicates that it has any "attached devices" other than the ones that are supposed to be.
So this seems great, right? Working as intended? Not quite.
Oddly, when I reboot the Netgear Router, while it is rebooting the TVs lose signal. TVs regain signal once the router is done rebooting. I confirmed multiple times that none of the TVs show up on the router's "attached devices" list.
The whole idea of segregating the networks was to make the TVs independent of the other router and devices on my network. But losing TV signal when rebooting the Netgear Router seems to suggest the TVs are dependent on the other network in some way.
Any thoughts? This isn't a huge deal since everything is functioning well, it's just this nuance that has me scratching my head.
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Telus reducing bundle discount March 1 2017
https://www.telus.com/en/bc/support/article/telus-bundle-discount-rate-changes
TELUS Bundle Discount rate change
Posted January 1, 2017
The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services. We are doing our best to keep rate increases as moderate as possible, while constantly working to improve the service with better speed, reliability and functionality. We are committed to ensuring that our customers receive Canada’s best home services experience.
Starting on March 1, 2017, the regular monthly rate for the TELUS Bundle Discount will decrease from $5 to $3 per month, per product.
For example, for customers with three TELUS products (High Speed Internet + TV + Home Phone), the TELUS Bundle Discount will change from $15 to $9 per month.
For customers on select promotions that began prior to February 28, 2017, promotional discounts will increase to offset the TELUS Bundle Discount rate change, keeping the overall monthly rate the same, until the promotion ends.
For example, for customers who added a new TELUS product on November 1, 2016 with an offer that included 6 months of promotional pricing, the promotional rate will continue for the full 6 months. The promotion discount will increase to offset the TELUS Bundle Discount decrease, keeping the overall monthly rate the same for the remainder of the promotional period.
For details on how you may be affected by this rate change, please see the product section(s) on your March bill.
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Telus Fibre - Multiple IP Addresses
Recently had fibre installed - yay.
Is it possible to have 2 public IP addresses? What I'd like to do is maintain the existing Telus router + wifi, then create a second network for my lab ideally with its own separate public IP.
When talking to Telus Support, they stated that it is only possible to have a single public IP per ONT device. Can anyone confirm if this is correct?
Thanks!
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Telus tech didn't show up
Hi, I'm in Vancouver, we had an appointment this morning, I took the morning off work, tech didn't show up. Their hold times are greater than 45 minutes with no option to call back. Great. I can't even talk to them. What to do? I mean the tech has my number, is it too much to ask for for them to call me and let me know they're not going to make it? So disrespectful...
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Optik 4K PVR
I have it on good authority that the 4K PVR will be released on June 29. It will have a cap of 28 Mbps and each 4K stream will take up 22 Mbps of that, HD will require 6 Mbps. I'm assuming that you can watch any combination of 4K/HD/SD until you reach 28 Mbps but I don't know that for sure. I must say that I'm pretty stoked about this!
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[TV] OptikTV updates being pushed Starting Nov 23 2016
https://www.telus.com/en/bc/support/article/optik-tv-service-updates
Posted Nov 23, 2016
Over the next few weeks, TELUS will be enhancing your Optik TV experience. However, you should see some improvements in performance and a few fixes. While no action should be required on your part sometimes some of your settings may have change. If you find this has occurred follow these steps to reset your personal settings.
If closed captioning was turned on or off after the upgrade:
Press the Options button on your remote
Select Closed Captioning
Select On
If your aspect ratios have changed:
Press Menu on your remote
Scroll down to Televison
Select Aspect ratio and select the aspect ratio that supports the highest capability that your TV will support
To change your setting to the five recently viewed channels:
Select Menu
Select Settings
Select Television
Select Previous channel options
Choose View a list of your five recently viewed channels
Select Save
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Telus fibre towns list, as of Jan 13 2017
Some of these are still to be built/mapped
Sept 2016, updated this list, added towns https://www.dslreports.com/forum/r30986416-
Edit: The Fibre optical Network Terminal (ONT) is the Telus modem. You can plug your personal router to the ONT and get service. If you also have Optik TV, you can plug gigabit switch to the ONT and use your router to one port with the Telus Actiontec to another port on the switch. You will get 2 WAN ip address (1 for each). Using your own router for both TV and Internet, you have to deal with TV multicast which can overwhelm your Wifi and shut down your router connectivity. You should also be able to use the Actiontec T series port1 bridge mode while on fibre.
The Telus call center script readers will not support anything beyond their all in one Actiontec gateway. So deal with your own issues with your equipment.
The ONT also has 2 POTS (plain old telephone service) ports for your phone, which can be adapted to connect to your current house phone lines if you don't have cordless phones.
The ONT install might not be supplied with a UPS(uninteruptable power supply) if you don't subscribe to Telus home phone. You can use your own UPS to power the ONT.
both of these links, towns shown, slightly differ at posting time Telus is updating their pages to remove the fibre.telus.com pages
https://fibre.telus.com/
https://www.telus.com/en/bc/internet/fibre/communities
* denotes as 'get Telus fibre' link
edit: Telus also has fibre to the home in newly built areas of towns, that may not be shown on their list.
BC
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Armstrong
*Burnaby coming soon Edit: Hmmm not sure when....
Castlegar
*Comox
*Courtenay
Creston
Cowachin Valley areas
Dawson Creek
Duncan
Fernie
Fort St John
Gibsons
Grand Forks
Hope
Hudsons Hope
Kamloops
Kelowna
Kimberley
Lake Country 250/250
Merritt
Mission
Naramata, with the Penticton build
*North Vancouver, coming soon Edit: Hmmm. Not sure when....
North Saanich
Oak Bay (east of Victoria)
Oliver
Osoyoos
Pender Harbour
Penticton
*Port Alberni
Port Coquitlam
Port Hardy
Port McNeill
Powell River
*Qualicum Beach
Quesnel
Revelstoke
Salmon Arm
Sechelt
Sooke
*Summerland
Surrey
Terrace
Tofino
*Trail
Ucluelet
Vancouver
Vernon 250/250
West Shore (of Victoria)
White Rock
Williams Lake
Alberta
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*Airdrie
Beaumont (unlisted, in progress)
Blackfalds
Bonnyville
Calgary
Coaldale
*Cochrane
Didsbury
Drayton Valley
Drumheller
Edmonton
Edson
*Fort McMurray
*Grand Prairie
Hinton
Innisfail
*Leduc
*Lethbridge
Medicine Hat (limited availability)
*Okotoks
Peace River
Penhold (limited availability)
Ponoka
St. Paul
*Spruce Grove
Stettler
Taber
Vegreville
Wainwright
Westlock
Wetaskiwin
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fibre does an internet good
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere
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Telus Smarthub LTE Internet high GB plan
Can someone confirm if this is valid. Seems to be a quiet new deal. It's a slightly hidden page (not linked from elsewhere) on the Telus main website.
Much better than what is the usual offering with lower caps and higher price. https://www.telus.com/en/bc/mobility/mobile-internet/
Limited to eligible cities in BC and Alberta, but there is many of them. The usual capacity needed for high usage. Self install. May have subscription conditions to do with availability of Telus copper/fibre at your home, so rural usage is main target.
BC https://www.telus.com/en/bc/internet/new/smart-hub
AB https://www.telus.com/en/ab/internet/new/smart-hub
TELUS High Speed Internet with Smart Hub, is an ideal at-home Internet solution:
Powered by TELUS' LTE Network
Download speeds averaging 12-25 Mbps
Big data buckets at competitive monthly rates, starting at $60 per month
A high speed Wi-Fi connection that lets you connect multiple devices
Plans
Get the Huawei B90 4G LTE Smart Hub for FREE on a 2 year term with all plans. No term fee is $300.
Get the ZTE MF725R Smart Hub for FREE on a 2 year term with all plans. No term fee is $300.
50 GB monthly data
$60 per month
100 GB monthly data
$75 per month
250 GB monthly data
$110 per month
Additional data usage is $10 per 5GB with all plans.
Edit: Ok so web page usage numbers changed and a different LTE Smarthub. Spooky. ;)
50 GB monthly data- $60 per month. 250 GB monthly data- $75 per month. 500 GB monthly data- $110 per month
Terms and conditions
1 Speeds depend on signal strength and distance from cell site. Speed and signal strength may vary with your configuration, internet traffic, environmental conditions, applicable network management or other factors. For a description of TELUS network management practices, visit telus.com/networkmanagement and telus.com/optimization.
2 Offer ends Dec 31, 2016. Only available through 1-866-641-5215 or in select stores. Offer is only available to residential customers who reside within an eligible community and who activate a TELUS Huawei B890 4G LTE or ZTE MF725R Smart Hub device or add the rate plan to an existing Huawei B882 4G LTE, Huawei B890 4G LTE, or ZTE MF725R Smart Hub device between September 21 and December 31, 2016. Eligible Smart Hub devices must have been manufactured for use in Canada.
3 The Huawei B882 4G LTE or Huawei B890 4G LTE Smart Hub devices can connect up to 32 devices. The ZTE MF725R Smart Hub device can connect up to 20 devices.
4 Data plans will only work on the Huawei B882 4G LTE, Huawei B890 4G LTE, or ZTE MF725R Smart Hub devices within an eligible community. If Smart Hub device is moved out of these regions or if the Smart Hub SIM card is moved to a different mobile device, these data plans will cease working. These data plans do not include any voice minutes or capabilities. 9-11 and 6-11 calls can still be made if a phone is plugged into the Smart Hub unit, but no other voice activities will be possible with these plans. Taxes and pay-per-use charges are extra.
5 If a 2-year term agreement is canceled for any reason before the end of the commitment period, the account will be charged a fee equal to whats left on the Device Balance and any remaining unpaid charges for using the service.
6 Additional usage will be charged in increments of $10/5GB (rounded up to the closest GB at the end of the billing cycle).
Data usage during a single billing cycle may be capped at $500 of additional usage. Additional usage may be authorized by calling TELUS to remove the data block.
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Telus Optik Actiontec V1000H country code setting
Hi y'all,
In visiting my parents in BC and configuring their home wireless network with lots of Apple devices as including a Time Capsule Airport Router, we are having some difficulties that migth be related to Apple's stringently following country-specific WiFi rules and a poorly configured Actiontec V1000H VDSL2/GigE Wireless 11n Gateway.
Some country code info: http://www.howtogeek.com/211993/how-to-fix-conflicting-country-codes-and-improve-your-macs-wi-fi/ and https://discussions.apple.com/thread/6665548?start=0&tstart=0
It seems as though Apple devices decide what country they are in by looking at the country code advertised by nearby WiFi routers, and can get pissey if the country code they think they should be using is in conflict with the country code that the router they connect to. As I look at the country codes advertised by visible WiFi networks, I see a mix of mostly "CA" and blank, with a few "US" ones thown in - including my parents' Telus Actiontec V1000H. This conflicts with how I had set up their Time Capsule.
Since we are in fact in Canada, the Actiontec should use the "CA" country code if it uses any one. I see that some of our neighbours' networks which are named TELUSnnnn do claim to be in "CA", but ours and some other Telus and non-telus labeled networks claim to be in "US".
I cannot find any setting on the Actiontec to chanage the country code - does anyone know of any? Or any way to get it to advertise the "correct" country code (and supposedly follow the "CA" rules for WiFi - anyone know if they differ from the "US" rules?).
In the meantime, I have set the Time Capsule to be "US" which I think has solved my conflict problem. Or maybe the other settings I switched have solved it (I have it in "bridge mode" so the Telus device can do the NAT/DHCP stuff, and I enabled IGMP snooping, and did not block IPv6 connections so that the Telus TV box which is downstream of the TC can do everything it wants to).
- jb
Edit - of possible relivance, the firmware version is:
Firmware Version: 31.121L.17
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Telus email after cancel service
Good day . I'll start with a back story .
I am on a telus 15mb with unlimited in alberta .
Am paying way too much I feel for what I get .
$68.00 for 15Mb plus $15 unlimited .
This is the fast dsl I can have at my home . I have spoken to a number for csr to see if they can help me .
So I have been shopping around for about 6 months watching prices and talking with people .
I stream and twitch . Twitch has to be late at night when the traffic is down .
Anyways .
My wife and I are at the point we are discussing email and the Telus.net does telus offer just an email service or let you keep the email as some us isp I hear do? Email shouldn't be what keeps a person locked in to a slow Internet provider .
And I'll put this out there mone vs speed isn't what makes me switch . I would gladly stay with telus if they offered a fast speed .
But With the current promotions and other company's knocking on the door it makes it hard to keep spending this kind of money for the slow service .
But if anyone knows the best action to take regarding email with telus and can assist us thank you .
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Unavailable seconds
I am on bonded 100/20. When I was on the 50/10 optik would get from 0-26 unavailable seconds, but now my line stats for both lines is always at least 54 unavailable seconds and that will be over a few hours of up time. I am just curious if that is considered normal? I do get periodic interruptions in line quality. As a side note when I first upgraded to the bonded the unavailable seconds sat at 0 for several weeks.
Cheers
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[BC] disconnecting phone line from outside telus box
Hi All,
I'm in the midst of porting my telus landline to another provider which is cheaper . I would like to disconnect the main line from the telus grey box outside my house so that I can utilized my home jacks with the other provider. What color wires do I need to look for ? Is it the yellow/blue one? . Thanks
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Planned for Future Phases
I am in Vancouver west end and on the fibre availability map Vancouver is Planned for Future Phases, when exactly is Planned for Future Phases? I have inquired with Telus and cannot get an answer.
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Actiontec TX200H / Bridged Port 1 / pfSense / Native IPv6
NOTE: There has been an update to this process. Refer to my post below.
A while ago, I posted about getting native IPv6 working using pfSense through the bridged port 1 of a T2200H. At the time, it was not possible to get pfSense working without a hack due to some "ideosyncracies" of Telus' edge routers. Some people in the pfSense community have been working on this issue, because it's not only a Telus issue, but rather the issue is with other ISPs as well. I've been testing some patches that seem to work well with the Telus network. In case others want to get this working, I'll post some info below. This isn't going to be a detailed enough for someone who hasn't used pfSense or other similar router before, but hopefully it will help interested parties to get it working. When the patches make it into a development snapshot or a release, I'll post an update.
Step 1. Download pfsense from www.pfsense.org/download and install it using the "quick / easy" mode. The latest version is 2.3.2. the patches that you will install below work with this version. Use default settings unless you know what you're doing. (I am not using VLAN, so if you need that, you're on your own.) During the installation, you will have to identify the WAN and LAN NICs. You should be able to identify them by the MAC address.
Step 2. Install the Patch package.
Step 3. Install the following patches, in the order they are listed below.
RA Fix (first patch) 8c661bc8555321b76656e8a9723b4a7189eceb30
RA Fix (second patch) 8deada1f3e8db508e8e583e5287e465548f33325
After the patches are installed, it should look like this:
[att=1]
Step 4. Configure WAN Interface using these settings:
[att=2]
Step 5. Configure DHCP6 Client using these settings:
[att=3]
Step 6. Configure the router advertisements using these settings:
[att=4]
At this point, reboot the router, either using the console or diagnostics / reboot.
(Continued below...)
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[BC] routing issue
I recently upgraded from 15/5 to 50/10, and my ping considerably higher to most server locations now compared to before. The tech when he was installing said he changed which central office I was connected to.
I am also experiencing large spikes in games, but this issue I've always had since changing from telus internet only to telus TV + internet.
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Why so few TELUS Wifi Hotspots?
Shaw is very proactive with wifi. As far as I know, every Shaw business customer has a wifi hotspot that can be accessed by all Shaw customers and in some cases by guests. Subjectively, I'd guess that Shaw wifi hotspots outnumber Telus wifi hotspots by 10 or 20 to 1. Telus wifi hotspots are few and far between. Even their wifi finder (http://wififinder.telus.com/) is broken. It's a joke. Does anyone from Telus know why wifi is not being taken seriously?
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Bonded 100 service
Recently moved from 25 to 100 double bonded and my speed seems to vary all the time. I can go from 95+ all the way to constantly around 60mbit is this normal?
Additionally I've noticed my ping time is changing all the time from 12 to 25ms.
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Static external IP for the Rural LTE service
One of my friends out in Houston is using the new Rural LTE service, yet is having some port-forwarding problems. I am sure that this is due to the fact that he is using the same shared IP address that everyone else on the same tower receives. I was wondering if TELUS is able to provide static IP addresses to customers, so that they can have control over port forwarding?
Thanks.
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