.
Faster and faster we go.
Fibre plans as of Dec 7 2018:
940/940
750/750
300/300
150/150
75/75
25/25
15/15
Pricing may vary.
Thread for Dec 7 2018 fibre speed upgrades https://www.dslreports.com/forum/r32213845-Internet-750-and-950-now-available-in-FIFA-communties
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edit Jan 19 2018: Telus has published a new version of the fibre pages...
https://www.telus.com/en/bc/internet/fibre/new
Any links in this thread that no longer work as before, oh well...
-------------------------------------------------
#######################################
telus.com/en/bc/internet/fibre/communities
https://www.telus.com/en/bc/internet/fibre/communities
##########################################
*** Depending on your local fibre infrastructure, some of the faster speeds may not be available in your area. ***
Generic fibre town list, scroll down on this post.
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Telus fibre Gigabit speed in various configurations. Full Gigabit speed may be a combination of download + upload
https://www.dslreports.com/forum/r31766392-
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edit: May 24 2018 https://www.albernivalleynews.com/news/new-telus-fibre-optic-customers-in-tofino-and-ucluelet-may-be-unlisted/ Telus media relations manager Liz Sauvé said in a statement that the default setting on the new fibre optic network is to unlist phone numbers.
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edit: July 2018. Telus has started using an SFP module to remove the need for the optical network terminal (ONT) box. This allows for just the Actiontec T3200m to eventually be the only needed hardware. I don't know if the T3200m can use its phone ports for phone, which are on the ONT.
Thread on an install: https://www.dslreports.com/forum/r32052910-BC-Telus-Purefibre-experience-Overall-Extremely-Happy-SFP-install
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edit: July 12 2018. July 13 2018 to July 16 (special deals?), Telus will make the 250/250 into 300/300 (due to Shaw's new package of Internet-300/20). Areas stuck on 150/150 will then have 300/300 available.
Pricing is uneven though. Interesting pricing depending on region, so far.
For 300/300: Regular $90 interior BC (in the already existing Gigabit towns). $110 regular for random town...White Rock BC (formerly maximum Internet-150/150). Pricing images https://www.dslreports.com/forum/r32038462-
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[att=1]
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http://www.canada.com/business/telus+raises+dividend+profit/15598996/story.html
In early 2018, Telus will be able to serve half of its customer territory with its most advanced fibre-optic service to the home and by the end of 2019 the goal is to have fibre optics in two-thirds of its footprint, he said.
Telus is also preparing for a move into fifth-generation wireless technology, which Entwistle expects to begin commercialization by 2019 and ramp up thereafter. .
There is a difference between "PureFibre" and "Fibre" areas, in regards to pricing and packages. Messy.
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For the faster speeds and heavy usage... Don't forget the "unlimited" add-on for $15 extra https://www.telus.com/en/bc/internet/new/unlimited-data-usage
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both of these links, towns shown, slightly differ at posting time Telus is updating their pages to remove the fibre.telus.com pages
https://fibre.telus.com/
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telus.com/en/bc/internet/fibre/communities
https://www.telus.com/en/bc/internet/fibre/communities
##########################################
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Edit June 20 2017: For some reason, the maps on the fibre.telus.com pages have disappeared and replaced with 'enter your address'.
Maps are still on the telus.com/en/bc/internet/fibre/ pages.
Some map areas have coverage beyond the map, as they have not been fully updated.
----June 17 2017: Telus now is offering Gigabit Internet in some areas: 950/250
example: https://www.telus.com/en/bc/internet/fibre/terrace/products
Those areas pages that start with telus.com/en/bc/internet/fibre/ and not fibre.telus.com
--- As of end of May 2017 more areas are now getting 250/250 https://www.dslreports.com/forum/r31436508-Fibre-Internet-250-250-now-more-places-in-BC
Telus also has fibre to the home in newly built areas of towns, that may not be shown on their list.
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PDF: 2017, fibre facts https://fibre.telus.com/media/2017/06/Fibre_FAQs.pdf
PDF: 2016, for the fibre rough wire https://fibre.telus.com/media/2016/10/Fibre_construction_and_FAQ.pdf
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The Fibre Optical Network Terminal (ONT) is the Telus modem. You can plug your personal router to the ONT and get service. If you also have Optik TV, you can plug gigabit switch to the ONT and use your router to one port with the Telus Actiontec to another port on the switch. You will get 2 WAN ip address (1 for each). Using your own router for both TV and Internet, you have to deal with TV multicast which can overwhelm your Wifi and shut down your router connectivity. You should also be able to use the Actiontec T series port1 bridge mode while on fibre.
The Telus call center script readers will not support anything beyond their all in one Actiontec gateway. So deal with your own issues with your equipment.
The ONT also has 2 POTS (plain old telephone service) ports for your phone, which can be adapted to connect to your current house phone lines if you don't have cordless phones.
The ONT install might not be supplied with a UPS(uninteruptable power supply) if you don't subscribe to Telus home phone. You can use your own UPS to power the ONT.
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#######################################
telus.com/en/bc/internet/fibre/communities
https://www.telus.com/en/bc/internet/fibre/communities
##########################################
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Live in an apartment building or strata property? Don't let technology pass you by, due to people who will prevent a fibre upgrade, as they hug that copper until the day they die.
https://www.telus.com/en/bc/internet/fibre/new/mdu
Connect your building to the TELUS PureFibre™ network
Apartment Buildings
Townhomes
Quadplexes / duplexes
Gated communities
We’ll provide all infrastructure, design consultation and wiring installation to each suite at no cost to you.
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Business fibre pages. Offers may be subject to change.
Regular: https://www.telus.com/en/bc/business/internet/office-internet
Fibre promo page: https://www.telus.com/en/bc/business/campaigns/fibre
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* denotes as 'get Telus fibre' link. Some of those areas may now have full fibre since original posting.
------
BC
------
Abbotsford
Armstrong
- ### Barriere -- under the Telus Mascon brand. Late 2018 http://norththompson.mascon.ca/raftview-q-a/
https://www.dslreports.com/forum/r31659204-
---Belcarra
-- Burnaby
Castlegar
Central Saanich
Chemainus
Chilliwack
- ### Clearwater -- under the Telus Mascon brand. Late 2018 http://norththompson.mascon.ca/raftview-q-a/
https://www.dslreports.com/forum/r31659204-
*Comox
-- Coquitlam -- City (public) owned fibre project to Apartment/Business buildings http://www.qnetbc.net/services/overview -- Needing Siverlight to see the coverage map? Fuk You!
--- ??Coquitlam?? Telus fibre. Possible late 2019?? https://www.dslreports.com/forum/r31948591-
*Courtenay
- Cranbrook (Fibre backhaul (?) upgrades still needed for gigabit)
Creston
Cowachin Valley areas
Dawson Creek
Delta
Duncan
Fernie
Fort St John
Gibsons
Grand Forks
Hope
Hudsons Hope
Kamloops
Kelowna
Kimberley
Kitimat
Lake Country
-- Langley city (mostly done by spring 2019) *** Not rural Langley township ***
Merritt
Mission
Moricetown
--- Nanaimo and Lantzville, including the Snuneymuxw and Snaw-Naw-As Nations. done by spring of 2021
Naramata , with the Penticton build
------ Nelson
? New Westminster ? City (public) owned fibre project to http://www.bridgenetnw.ca/
North Saanich
North Vancouver
Oak Bay (east of Victoria)
Oliver
Osoyoos
Peachland
-- Pemberton
Pender Harbour
Penticton
-- Pitt Meadows, including Katzie First Nation’s IR #1 reserve
Port Alberni
Port Coquitlam
Port Hardy
Port McNeill
Port Moody
---- Port Clements, on Haida Gwaii
*Port Renfrew https://www.vicnews.com/news/telus-eyes-fibre-optic-connection-to-port-renfrew/
Powell River
Prince George , done by 2022 , including the North Side of Lheidli T’enneh First Nation’s Fort George 2 reserve
Princeton ready by end of 2019
Qualicum Beach
Queensborough
Quesnel
Revelstoke
Richmond connection to the majority of buildings by spring 2019
-- Salmon Arm
Sunnybrae (From Herald park to SkyBlue waters) under Mascon for July 2017
Silver Creek (south west of Salmon Arm) under Mascon Brand
https://mascon.ca/mascons-fastest-internet-ever-just-time-christmas/
Mascon brand: Internet-240 https://mascon.ca/mascons-fastest-internet-ever-just-time-christmas/
Saanich (disappeared at this time)
Sechelt
Sooke
-- Spallumcheen Industrial park, and some surrounding residential, late 2019
Spider Lake (Vancouver Island. NW of Qualicum Beach) for 2018
Summerland
Sun Peaks, Heffley Lake, Little Heffley Lake, Whitecroft By Nov 2018 (Mascon local shutdown)
Surrey
Terrace
Tofino
*Trail
Ucluelet
Vancouver
Vernon
West Vernon. From Fintry and up to the North. (West side of Okanagan Lake).
Victoria
West Shore (of Victoria)
White Rock
Williams Lake
.
** Mascon brand (TELUS cable operations). **
Mascon service area: https://mascon.ca/knowledgebase/what-is-mascons-service-area/
Fibre Note: Telus has purchased, as of Jan 2017, Mascon (TV/Internet, AirSpeed Wireless Internet) of Salmon Arm and area. https://mascon.ca/ Telus will inherit some fibre to the home builds already in progress in the outlying areas.
Note: Telus bought Yourlink (BC region) cable (coaxial) in October 2016. In Sept 2017, to be a Mascon brand.
https://mascon.ca/yourlink/
Note: Telus in July 2017 bought Raftview Communications of Clearwater BC and Barriere BC. http://mercuryspeed.com/ new link http://norththompson.mascon.ca/ A cable (coaxial) company with TV (resold ShawDirect). And Internet on cable and wireless.
http://mercuryspeed.com/raftview-q-a/
but everything is going to change once we complete our network upgrades and rebuild. Every service that we sell on www.mascon.ca will be available to everyone in Barriere and Clearwater after the rebuild is complete, in about 12 to 18 months. This includes our super-fast 120 Mbps internet service to every home that wants it, a 100% digital TV line up and telephone service.
Jan 2020. Telus buys Gwaii Communications. To operate under the Mascon brand.
https://www.haidagwaiiobserver.com/news/telus-to-take-charge-of-tv-and-internet-on-haida-gwaii-following-acquisition-of-gwaii-communications/
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Alberta
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Airdrie https://www.iphoneincanada.ca/carriers/telus/telus-60-million-airdrie/ finished by end of 2020
Beaumont (unlisted)
Blackfalds
Bonnyville
Calgary ** Complain to certain members of city council as to why they want Shaw to share that fibre too. Let Shaw build their own fibre to the home. Make those underground permit delays for Telus to go away. ** ... That may be the basis of that utter bullshit rumor the past few years about how Telus can't put in fibre or the higher speeds on fibre, until Shaw does the same (or forcibly shares Telus fibre), in various towns (were not made gigabit plan early on, which I'd guess had to do more with backhaul than other reasons). https://www.reddit.com/r/Calgary/comments/a1i3n7/shaw_announces_600mbps_internet_plans_at_no/earn5gk/
edit dec 7 2018: Telecoms sue (and win) Calgary to stop the impeding of communications upgrades without cause. https://business.financialpost.com/telecom/telecoms-win-calgary-court-fight-with-big-implications-for-5g-rollout
---Canmore , by 2023 https://www.rmotoday.com/canmore/telus-announces-41-million-investment-in-canmore-1831897
Coaldale
*Cochrane https://cochranenow.com/local/telus-puts-feelers-out-to-talk-about-fibre-optic-network
Didsbury
Drayton Valley
Drumheller
Edmonton ***Build has been lengthened to 2021*** http://majorprojects.alberta.ca/details/Fibre-Optic-Internet/112
Edson
*Fort McMurray
*Grand Prairie
-- High River -- City (public) owned fibre project targeting the business/industrial districts, with overflow to nearby residential. Initial completion by end of 2018. 5 year infrastructure plan.
https://www.highriver.ca/high-speed-broadband-will-support-high-river-businesses/
Hinton
Innisfail
-- Lac La Biche County Starting 2021. Fibre. Plus a cell tower in Noral. Cost sharing build.
https://www.laclabichecounty.com/Home/Components/News/News/4290/17
*Leduc
*Lethbridge
Medicine Hat (limited availability) ?Fall 2017 full roll out?
--- Okotoks , Black Diamond, Turner Valley .Start spring 2018, finish end 2019.
Olds - City (public) owned fibre http://www.o-net.ca/
Peace River
Penhold (limited availability)
Ponoka
--- St. Albert and Sturgeon county
St. Paul
*Spruce Grove
Stettler
Taber
Vegreville
Wainwright
Westlock
Wetaskiwin
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--------------
Telus, East Quebec region, for fibre:
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https://www.telus.com/en/about/news-and-events/media-releases/telus-to-forge-ahead-with-fibre-optic-deployment-in-eastern-qu%C3%A9bec
TELUS is pleased to announce that it has been granted $31 million by the federal government’s Connect to Innovate program and the Quebec government’s Québec branché program to continue deploying its PureFibre broadband network in Quebec. This amount is in addition to the $13.7 million that TELUS has already committed to investing in its incumbent territory. By 2021,TELUS will have invested over $300 million in its fibre-optic network.
“Thanks to the support of the federal and provincial governments, we will be offering high-speed Internet access to 99% of the population of Eastern Quebec by 2021,” said François Gratton, Executive Vice-President, TELUS Partner Solutions, and President, Business Solutions East and TELUS Québec. “Since 2013, we’ve invested upwards of $300 million to expand our fibre-optic network in Quebec so that thousands of residents, businesses and public establishments can have access to a world-class network at competitive prices. “Thanks to the power of fibre, connected cities and towns will become regular users of the latest technology, which will enable 148 communities in Eastern Quebec, along with the 172 communities where we already offer the service, to connect at speeds almost 20 times faster than the new standards recommended by the CRTC,” .
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For those who don't have 'credit history' or have 'bad credit', you choose 'no credit check' and will then pay a deposit which is calculated on what products you got, and that deposit (not available for payment use) will stay on your account until Telus says (several months later) you are now approved to use that deposit as a payment (balance) to your account.
Credit check can be done with name, birth date, and address. No S.I.N. nor Drivers License number needed, as per the Privacy Commissioner.
Protect Social Insurance Number https://www.canada.ca/en/employment-social-development/programs/sin/protect.html
Protect Drivers License Number https://www.priv.gc.ca/en/privacy-topics/identity-and-privacy/drivers-licences/guide_edl/
Your Guide to the Canadian Charter of Rights and Freedoms
The aim of this guide is to increase understanding of the Canadian Charter of Rights and Freedoms and to heighten awareness of its importance in our daily lives.
https://www.canada.ca/en/canadian-heritage/services/how-rights-protected/guide-canadian-charter-rights-freedoms.html
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Telus fibre towns list, as of March 11 2020 ,some with 940/940
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[AB] Bridged T3200M can't handle large amounts of concurrent connections
Basically what it says on the tin. I've tried with the bridged modem connected directly to my PC and the issue persists - the more connections I have open (open tabs keeping connections, bittorrent, etc), the more my latency increases and eventually page loads take 30+ seconds and the standard deviation of my ping to the first hop past the modem is above 100 (this happens around ~500 TCP sessions).
Someone suggested that it may be that the modem isn't properly bridging and is still keeping a NAT table but I haven't the foggiest idea where to look with this.
I've had the modem replaced (both are T3200Ms), things improved slightly but the issue persists. Connection is 150/30, neither direction is anywhere close to saturated 99% of the time.
Where do I go from here? I say "ping" to telus tech support and they reply with "no no no I don't deal with those things I'll send a tech". The tech replaces the modem and leaves and things stay the same.
Edit 0520 MST:
Line quality tests are as follows
Modem IP: http://www.dslreports.com/pingtest/nil/3541236
Router IP: http://www.dslreports.com/pingtest/nil/3541234
(I receive two WAN IPs when the modem is bridged, one is assigned to the modem and the other is assigned to whatever is on the bridged port)
Edit: 0540 MST:
MTR from QC based VPS:
https://i.imgur.com/SS6jugT.png
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no ipv6
I have seen other similar posts, but I thought I would add my voice. Upgraded to fibre and ever since ipv6 is unsupported. What's up??
T3200M router
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[BC] Telus employee here?
PM me please
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[TV] PikTV Wifi on Fizz
Friend is staying home. Has Pik TV on his iPad connecting to my wifi at home. ISP is Fizz. Giving a message out of country error. Seems a new IP Range TELUS did not add to their authorized pool. How do we inform them about this?
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[Phone] Telus for the win!
Just wanted to thank Telus for fixing a bad copper connection.
Outstanding ;)
Super responsibility
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Smarthub Stats
Anyone familiar with the smarthub stats to say if these are reasonable?
With everyone powered off/disconnected and laptop hard wired in I'm lucky to see 20Mb/s download and 5Mb/s upload. Also noticed the signal bar on the front of unit itself and signal bar in WebGUI are vastly different.
b612s-51d
RSRQ -12db
RSRP -115dbm
SINR -4db
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Eero mesh with Telus T.V.
While I'm waiting for my delivery, I thought I'd enquire here.
I am currently using the Actiontec+extender that Telus supplied me with many years ago.
Actiontec is in the utility room basement, no wifi but running the network. Extender is on the main floor and currently mediocre coverage for the whole house.(3100sq feet.). STBs are on main floor wired beside the extender and top floor bedroom on wifi.
I do have cat5e and coax in the top floor bedroom but the coax needs to be terminated and the Ethernet doesn't work, or goes somewhere mysterious in my walls and doesn't go to the utility room where there are 2 other unterminated cat 5e cables....
If I get the Eero set up bridged so that the Actiontec still handles DHCP will I run into issues with my Telus TV boxes?
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Telus migrating email to Gmail starting March 2020
https://www.telus.com/en/bc/support/article/telus-email-transition-general-information
Webmail to Gmail migration: What you need to know
Starting March 2020, we will begin migrating all TELUS Webmail accounts to Gmail, the Google email platform
In this article
Welcome to TELUS.net powered by Google
In the coming weeks, we will be transitioning your TELUS.net email account (including all your email addresses) to Google in order to provide you with the best possible email experience. This site will be your home for helpful information about the transition. Bookmark this site to find it easily.
Rest assured that you will retain all your TELUS.net email addresses and that we will migrate your emails, contacts and calendar events to the Google platform.
In the navigation menu on the left, you will find the answers to all your questions.
Prior to your email migration:
Make a note of your current password. Log into your email using TELUS WebMail and manually enter your password. If you can’t recall your password, you can use the self-help tools to change your password. You can also call into TELUS to reset your password if required
Make a note of your primary email address. This might be different from the email address you are used to logging in with. This address is provided to you in our email communications
On the day of your email migration (this date was shared with you in the email communications we sent you):
Follow our Day 1 checklist for the best experience
Is your account already on Google?
Access your account on mail.google.com
Learn how to set up your email on a computer or mobile device, and many other tips by exploring the navigation menu on the left https://www.telus.com/en/bc/support/topic/internet/gmail
..
https://www.telus.com/en/bc/support/article/faq-telus-email-migration
Frequently asked questions: TELUS email transition
These FAQs will help support you during the transition to TELUS powered by Google
In this article
Aliases
Contacts
Calendar
Email and email clients
Migration
Security and migration
Aliases
Will I still be able to keep all of the aliases I have created?
Google has a limit of 30 aliases. If you have less than 30 aliases they will all be migrated over. If you currently have more than 30 aliases per email account, we will be handling your migration separately.
Where can I go to add another alias
You can contact a TELUS representative through our chat interface logging into telus.com or by calling TELUS.
Contacts
Where do I go to find my contacts?
For a guide on how to find your contact via the Google interface, please visit Tips and tricks for Gmail.
Why are only some of my contacts appearing in Gmail?
Any contacts created through the TELUS webmail platform were automatically migrated. Contacts created through an email program (eg. Outlook) will have to be imported to Gmail. Instructions for importing contacts can be found at Importing contacts.
Will my contacts from my email program, such as Outlook, be migrated?
Contacts created through an email program (eg. Outlook) will have to be imported to Gmail. Instructions for that process can be found at Importing contacts.
Calendar
Will all the events and meetings in my calendar be migrated?
Any events created through the TELUS webmail platform will be automatically migrated to Google calendar.
Where do I go to find my calendar?
The easiest way is to navigate to https://calendar.google.com.
Email and email clients
Will my email address change?
No. All your email addresses will continue to exist in the new TELUS.net powered by Google.
Can I still send email when I'm not at home using my TELUS High Speed Internet?
Yes, you will be able to send and receive emails in any location with an internet connection.
I can only see 50 messages in my Gmail inbox, where are my other messages?
Your Gmail inbox only displays 50 messages per page. Older messages can be found by clicking the right arrow at the top of your inbox.
Will all of my emails be migrated?
Yes. All emails in your Inbox and sub folders will be Migrated. Items in your Drafts or Deleted emails will not be transferred over.
Can I still use my email program (e.g. Outlook, Apple Mail etc.) and how do I configure it?
While we do recommend using the Gmail and Google Calendar apps for the best experience, you can configure the most popular email programs (such as Outlook) to access your TELUS email account powered by Google. You will have to follow some steps. For instructions on how to configure the most common email programs visit Set up Email On a Computer.
What has changed? Mailbox size, password requirements
You now have a mailbox with 15 GB capacity, which is triple the amount from the previous platform.
A secure password and recovery information is required to help protect your account. We recommend using 8 characters or more. It can be any combination of letters, numbers and symbols (ASCII-standard characters only). Accents and accented characters aren't supported.
You can't use a password that:
Is particularly weak. Example: "password123"
You've used before on your account
Starts or ends with a blank space
Will all my attachments be migrated?
Yes, all attachments under 25 MB will be migrated.
I just went through the migration and some of my most recent emails are unread. Why?
As part of the migration process a final sync is done just before the "go live" date. Any emails read after the final sync will appear as unread when you log into the new Google platform.
Why are my email folders are appearing out of their previously arranged order in Gmail?
Gmail displays labels (folder) in alphabetical order. If you need to have a particular label at the top of the list, add a symbol (~,*,^) to the beginning of its name, for example *TELUS.
I already have active Gmail accounts, will the new TELUS.net powered by Google email merge with it?
Each of these accounts will be separate, you will have an account for Gmail, and another account for TELUS.net.
Migration
How can I reset my password before migrating?
You can reset your password using the TELUS.net Webmail interface.
What will and will not be transferred over?
All your emails messages, all the folders (now called Labels), categories, read or unread states, priority emails, and all the attachments. Your primary signature will also be migrated, as well as your Out of office message. You can see how to set up a new signature in Gmail in the Tips and tricks section.
Your contacts and groups will be also transferred. Any events created through the TELUS webmail platform will be automatically migrated to Google calendar.
How do folders and labels differ?
Folders are used to hold emails and Labels are used to "tag" messages. You can find out more about the Gmail service in Tips and tricks for Gmail.
Is my email still free or is there a monthly charge?
As a TELUS customer with high speed internet services, TELUS email is still free!
If I only have email from TELUS, is there any change in price?
No. You will continue to pay the same price for email from TELUS and you will now get to enjoy all the new benefits of TELUS email powered by Google.
Who handles my tech support now? TELUS or Google?
TELUS will happily assist you with any TELUS email powered by Google related question you might have.
Security and migration
Where will my emails be stored?
Although your data will now be stored in Google's network of geographically distributed data centers, the protection and control of your personal information will continue to be by TELUS. Additionally, as per our privacy policy, personal information collected by TELUS will be stored and processed in Canada or other countries. For more information on TELUS privacy policies visit telus.com/privacy.
How do I reset my password?
You can use the self-help tools to change your password. You can also call into TELUS to reset your password if required.
Will any of my personal information, including email content and email address, now be located on or routed through US servers? How will you protect it?
Your data is stored in Google's network of geographically distributed data centers.
TELUS maintains a robust information security governance program to protect your personal information with appropriate security safeguards. We safeguard customer data through administrative, physical and technical security controls.
For more information, please see the Google Support topic on Transparency, and telus.com/privacy FAQ.
Is my data encrypted in transit and at rest?
Yes. Gmail (messages and attachments) and Calendar (events and descriptions of events) are encrypted in transit and at rest.
Data is encrypted at several levels. Google forces HTTPS (Hypertext Transfer Protocol Secure) for all transmissions between users and G Suite services and uses Perfect Forward Secrecy (PFS) for all its services. Google also encrypts message transmissions with other mail servers using 256-bit Transport Layer Security (TLS) and utilizes 2048 RSA encryption keys for the validation and key exchange phases. This protects message communications when client users send and receive emails with external parties also using TLS.
What is a recovery password/SMS? Why are you asking me for this?
They are ways to verify it is you signing in or to reach you if there’s suspicious activity in your account.
Where can I change my username and password once I have migrated?
If you have a recovery email/sms setup you can use Gmail "Forgot Password" process. If you do not, you can use the self-help tools to change your password.
To change your username, please contact TELUS.
Will I receive ads from Google now that my email has migrated to Gmail?
Google does not have access to your email for marketing purposes.
How long will my email be stored?
Gmail messages are retained until fully purged by Google. When you move a message to trash, it is flagged for deletion. Either 30 days later or if you empty the trash folder, messages will be deleted. There is a recovery period for email when a support person can restore deleted messages up to 25 days later. Otherwise, the messages will be unrecoverable.
For calendar events and contacts, there is no recovery period. If you remove an event or a contact, that information is fully purged from Google’s systems.
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Internet for good: digital schooling
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BC and Alberta
So for those people who still have the grade school system wanting to keep schooling the kids, Internet for Good: K-12 Student.
I guess the system works that a parent has told the school to piss off with digital education, as the home does not have high speed Internet, so the school then grants a coupon sent to the home, so the home can then use it to get one of various forms of Telus high speed Internet.
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The Digital Divide becomes very obvious when school/library buildings shut down and those without high speed internet at home, and of course a good computer, get treated as second class people. Will be interesting to see how 'passing the grade' is administered in June/July 2020.
Be aware that any remote programs (screen share, etc) can be a security risk to your personal computer (install program? or not?). There is also a security risk for those using school issued laptops (key logger, screen capture, camera activation) , as you might use the laptop for things beyond for school exclusively. For those with connected cameras, be aware of any background objects that might be deemed not to be shared with multiple parties on digital school computer resource sharing.
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https://www.telus.com/en/about/news-and-events/media-releases/telus-launches-new-internet-for-good-program-for-k-12-students
TELUS launches new Internet for Good program for K-12 Students offering high speed internet at home for only $9.95 per month
Local school boards to work with TELUS to ensure all K-12 students get high speed access to the internet to continue learning from safety of their home
Vancouver, B.C. – As British Columbians adjust to new ways of living amidst the COVID-19 pandemic and teachers work with parents to enable their children to learn from home, TELUS announced it is working in partnership with local school boards across the province to offer its Internet for Good program to students in need. TELUS’ Internet for Good provides high speed broadband internet at home for only $9.95 per month. Previously, eligibility for the program was focused on families that were receiving the maximum Child Care Benefit from the federal government. Now TELUS and the school boards have partnered to expand and expedite the process of bringing this critical connectivity to all students who need it for learning in the comfort of their home.
“At TELUS, leveraging our technology to help young people realise their full potential is fundamental to the passionate social purpose we all embrace. As classrooms remain closed in order to support important physical distancing, keeping families safe, this new initiative ensures every student can stay connected to exciting learning opportunities from their homes,” said Darren Entwistle, TELUS President and CEO. “TELUS has a longstanding commitment to building stronger, more connected and compassionate communities, as reflected through our Internet for Good program, which provides more than 100,000 low-income British Columbian families with access to high speed internet and digital literacy training tools. The partnership announced today builds on this program and exemplifies our team’s passionate dedication to keeping young people safe and connected during this unprecedented health crisis.”
School Boards working with TELUS will be responsible for identifying families in need of an internet connection at home, and will provide that family with a unique TELUS Internet for Good promotion code, which the family can use to call TELUS and register for the program. Families will also have access to free educational activities through TELUS WISE and the ‘Learn, Do and Share’ educational hub through a partnership between TELUS and Microsoft.
TELUS Internet for Good for Students is part of the TELUS Connecting for Good portfolio of programmes, which ensures our world-leading technology can create meaningful change by bridging digital divides and ensuring equal access to technology for Canadians in need. These programmes include:
TELUS Internet for Good, offering high speed broadband internet to qualified low-income families for only $9.95 per month;
TELUS Mobility for Good, offering a free smartphone and fully subsidized 3GB data plan to youth transitioning out of foster care for two years;
TELUS Tech for Good, helping differently abled Canadians facing challenges using smartphones and tablets with customized technology solutions that help them live more independently; and
TELUS Health for Good, enabling TELUS mobile health clinics to bring primary healthcare directly to people in need living on the streets in urban centres across Canada. https://www.telus.com/en/about/news-and-events/media-releases/telus-launches-internet-for-good-for-students-in-alberta
TELUS launches Internet for Good for Students program offering high speed internet from home for only $9.95 per month
Local school boards to work with TELUS to ensure all K-12 students get high speed Internet access to continue learning from safety of their home
Edmonton, AB – As Albertans adjust to new ways of living amidst the COVID-19 pandemic and teachers work with parents to enable their children to learn from home, TELUS announced it is working in partnership with local school boards across the province to offer its Internet for Good program to students in need. TELUS’ Internet for Good provides high speed broadband internet at home for only $9.95 per month. Previously, eligibility for the program was focused on families that were receiving the maximum Child Care Benefit from the federal government. Now TELUS and the school boards have partnered to expand and expedite the process of bringing this critical connectivity to all students who need it for learning in the comfort of their home.
“At TELUS, leveraging our technology to help young people realise their full potential is fundamental to the passionate social purpose we all embrace. As classrooms remain closed in order to support important physical distancing, keeping families safe, this new initiative ensures every student can stay connected to exciting learning opportunities from their homes,” said Darren Entwistle, TELUS President and CEO. “TELUS has a longstanding commitment to building stronger, more connected and compassionate communities, as reflected through our Internet for Good program, which provides more than 122,000 low-income Albertan families with access to high speed internet and digital literacy training tools. The partnership announced today builds on this program and exemplifies our team’s passionate dedication to keeping young people safe and connected during this unprecedented health crisis.”
School Boards working with TELUS will be responsible for identifying families in need of an internet connection at home, and will provide that family with a unique TELUS Internet for Good promotion code, which the family can use to call TELUS and register for the program. Families will also have access to free educational activities through TELUS WISE and the ‘Learn, Do and Share’ educational hub through a partnership between TELUS and Microsoft.
TELUS Internet for Good for Students is part of the TELUS Connecting for Good portfolio of programmes, which ensures our world-leading technology can create meaningful change by bridging digital divides and ensuring equal access to technology for Canadians in need. These programmes include:
TELUS Internet for Good, offering high speed broadband internet to qualified low-income families for only $9.95 per month;
TELUS Mobility for Good, offering a free smartphone and fully subsidized 3GB data plan to youth transitioning out of foster care for two years;
TELUS Tech for Good, helping differently abled Canadians facing challenges using smartphones and tablets with customized technology solutions that help them live more independently; and
TELUS Health for Good, enabling TELUS mobile health clinics to bring primary healthcare directly to people in need living on the streets in urban centres across Canada.
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[AB] Ports 1,3 T3200M stuck in Fast Ethernet
Seemingly overnight Ports 1 and 3 dropped to 100M speeds. Port 1 is connected to a switch with a PC and Unifi, Port 3 is connected to the Telus Wifi extender. Tried the usual reboot, new cables etc. Any thoughts?
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[AB] Better way to get in contact with Telus about address issue?
In late 2018, I got the notice that fibre was now available at my address. I signed up for 300/300 online and the guy came out to do the install. He was here for a while and, I think, pulled the fibre through. Eventually he told me there was something up and he could not complete the install (I forget the details by now). He would have to talk to the networking team. They looked into it for many months and during this time the website stopped saying my address could get fibre.
Eventually I got a call saying all was good even though the website still said I could not get fibre at my address. I called in and the guy on the phone verified I could. While on the phone with me, he started getting the network team to do the last steps to allow the installation to proceed as their end would take a while. As we waited for the network team to finish, sadly, in the months since my initial signup, the price had increased drastically and they refused to honor the old price (or anything close to it). I told them to not bother and he got the network team to stop whatever they were doing. I ended up going with a different provider. So, the website continued to say fibre is not available at my house.
Now, working from home during this mess, I would really like the higher upload speeds available to fibre, but their website still states I can't get that. I can only get the 150mbps package. I've talked to 2 reps who both seem to just run the tool and think I can't get it. Now, it's a bit weird if I check online. There is a row of about 5 houses that it says fibre is not available to, but everything around it can get it (including a bunch of houses built at the same time as mine, by the same developer).
Is there any way to get someone to dig deeper into this for me? An email address or the like I can contact them at? I know they must be crazy busy right now but it would make my work a lot easier if I could get this done. No other provider in my area offers upload speeds even close.
Thanks!
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Gigabit Fiber Install during Pandemic
Just had my service turned up today in a new house build. Techs are not allowed in the home currently so the install went a different that normal. They pulled the fiber cable back outside of the house to the PVC LB and installed a box on it and patched it there to a 5 meter fiber patch cable which he pushed back into the house. Tech left a 3200M modem with SFP onboard on my porch which i setup in the basement and connected the fiber patch cable. I asked about a seperate ONT which he said they are not installing currently with the restrictions about accessing the customer home. Worked out well for me as i was after the SFP anyway so i didn't even need to ask for it! Pulled the SFP out of the 3200 and put it into my Mikrotik CCR1009 and I haven't had a hiccup out of it all day so far. Solid 950/950 speeds which will make my working from home situation a little quicker when moving data projects back to the office.
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Fibre contractor dispute results in liens on homes St Albert
Freaking abusing the lien system.
https://www.cbc.ca/news/canada/edmonton/liens-telus-st-albert-homes-dispute-1.5453780
Some St. Albert homeowners who were unwittingly dragged into a dispute involving Telus contractor Ledcor and its subcontractor will have the liens removed from their homes by Thursday.
"The liens are in process of being removed," Copperline Excavating president Jamie Black said in a written statement to CBC News Wednesday. "Ledcor and Copperline have resolved this matter."
Telus is upgrading its fibre optic service across the province. The work in St. Albert was contracted to Ledcor, which subcontracted work to Copperline Excavating, a Spruce Grove company.
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one of the homeowners caught up in the dispute. She had many questions when she discovered a lien for $103,633 in her mailbox on Tuesday night.
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He [Hoff] did say Copperline's decision to take out liens on homeowners was a "little unusual."
"They've chosen to bring in some innocent bystanders into this situation that are really not involved," Hoff told CBC News in an interview on Wednesday.
Dispute resolved
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Telus issued an apology to the affected residents and said work was underway to resolve the situation as quickly as possible.
https://edmonton.ctvnews.ca/liens-filed-against-st-albert-homeowners-caught-in-middle-of-contractor-dispute-1.4799248
TELUS has since released a statement saying the liens were issued "without reasonable grounds" and it was working to clear the liens as soon as possible.
"We are very sorry to those that have been affected and for any inconvenience this has caused, and are committed to ensuring this is fully resolved," said a TELUS spokesman. "Starting tonight, residents can expect to see our team in the community, going door to door to answer questions and ensure they remain informed." https://www.stalberttoday.ca/local-news/liens-placed-on-homes-to-be-resolved-as-quickly-as-possible-update-2-2073197
https://edmonton.ctvnews.ca/i-don-t-have-91-000-st-albert-homeowner-trying-to-sell-house-slapped-with-builder-s-lien-1.4802803
"For us, if we got an offer on our home, I'd have to clear a $91,000 lien off before the transaction could complete. And I don't have $91,000," she said.
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When initially reached by CTV News Edmonton, Copperline Excavating said the liens were filed against the utility right of way on those properties because the company says it was not paid by Ledcor.
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Hours later, TELUS said the three residents selling their properties had their liens removed. Tribe confirmed to CTV News Friday night, the lien was lifted. There is not a 'utility right of way' on private property. There is a 'utility access path' (from lot line to building). A 'utility right of way' on private property would be on a registered easement (one or more types: in-ground, in-air, on-surface).
Legal definitions are fun.
Multi-dwelling properties will be defined slightly differently, with the Telco/Powerco having access from street to the utilities room before spreading out to all units on the property.
What a freaking mess. When registering a lien, a person needs to understand the part about 'I declare that all stated in this document is 100% the truth, under penalty of perjury.'
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[AB] Pure Fibre for a Condo
A bunch of this might be best answered by a telus rep but I'd like to hear what the community says anyway.
Background:
I live in an in-fill condo in Edmonton Oliver area. It was build before fibre installs but it is wired with Coax and cat5e from the boiler room. Also, from the pole in the back alley it's all modern conduit.
Q1: Why has Telus intentionally avoided fibre roll out to one of the most densely populated areas of the city? Also everything is on polls here. Are they so afraid of dealing with high population areas? Last I checked they had deployments about 2 blocks away North of 104 Ave.
Q2: Networking units in my condo is trivial. I have research to do here but setting up Vlans and a QoS of somekind on a decent switch is probably all that really needs to happen. How does Telus feel about "reselling" their connection? I think we'd set it up as part of condo fees, and it is "free" to owners, managed by the condo corporation but all of it would be Telus.
Q3: Who would I have to talk to at Telus to inquire about getting fibre to the building for a system like this? Do they have a department specializing in this?
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Red deer
Anyone know why red deer,ab isnt on telus roadmap for fibre?
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Eero mesh with Telus T.V.
While I'm waiting for my delivery, I thought I'd enquire here.
I am currently using the Actiontec+extender that Telus supplied me with many years ago.
Actiontec is in the utility room basement, no wifi but running the network. Extender is on the main floor and currently mediocre coverage for the whole house.(3100sq feet.). STBs are on main floor wired beside the extender and top floor bedroom on wifi.
I do have cat5e and coax in the top floor bedroom but the coax needs to be terminated and the Ethernet doesn't work, or goes somewhere mysterious in my walls and doesn't go to the utility room where there are 2 other unterminated cat 5e cables....
If I get the Eero set up bridged so that the Actiontec still handles DHCP will I run into issues with my Telus TV boxes?
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Anyone using a fax machine with Telus fibre?
I finally replaced a failed all-in-one printer, and have been testing the fax. However, since the old machine died, we've moved to fibre - and the new machine will not connect to HP's test number (1-888-473-2963). Should it? Not that it's something I use very often, but...
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How to connect dual phone line into my dsl modem
I'll try to explain this best I can and have some pictures
Moved into a new house and got telus dsl internet, long story short I found out there is supposed to be 2 phone lines running into my dsl modem but they guy only installed one..
I'm trying to figure out how to hook up the 2nd but it's confusing
Look at my pictures, it looks like the original house when built had no land lines just internet cable phone so the only wires running inside from the outside box is a cat5e cable that's seems to be connected to where phone lines would be connected
The installer disconnected wire #1 and #2 then connected those 2 wires into a female phone jack then used a standard phone line cable from that connector to my modem
Look at my pictures and my description will make more sense
Should I just connect wires #3 and #4 to another female jack then to the second phone line port on my modem my first time posting I might have screwed up the image placement
I can take more pictures of the set up
Modem is telus wifi modem T3200M
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B890 Bridge Help and BufferBloat
Hey Everyone,
So I’m currently using a Huawei B890 LTE hub from Telus, It surprisingly works really well with a consistent ping of 50ms and downloads of 20mbs. While I know it’s not amazing it does it’s job. My current issue is gaming. When I’m the only one on the network it’s fine, the moment someone loads a site tho the in game ping skyrockets to 1000ms when it’s normally 70ish.
Now when I speed test even when loading videos and such the ping is steady so I don’t think it’s connection problems, and I don’t think someone loading Instagram should use all the LTE bandwidth which leads me to believe is bufferbloat.
So is there a way to fix it? The B890 says it supports bridge mode so would connecting a router with better load management help? If that’s the case how do I get the B890 to bridge? I’ve searched and can’t find anything. I ran a Asus AC1900 setup and got it to connect to the Huawei but it said it had no internet, even tho there was internet to the B890.
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