Woo-Hooo! Yea! /s Again, a Webpage notification with a price increase undisclosed $ amount... Check your upcoming bill... But will that bill notification be before the 30 days notification of price change? Maybe you'll be lucky. Or maybe you can call in (wait, wait, wait) and bitch about not being given enough notification time, so to get a one month discount.
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https://www.telus.com/en/ab/support/article/internet-service-updates
TELUS Internet service rates update
Posted October 16, 2019
TELUS Internet plan rate changes
Starting on December 1, 2019, the regular monthly rate for TELUS Internet plans will increase.
To learn more about our Internet plans, visit telus.com/internet.
To see an electronic copy of your TELUS Home Services bill, log in to My TELUS and select View bill details in the Home Services section.
For questions about your TELUS Home Services, please contact us.
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Internet price increase Dec 1 2019
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New Telus Modem (TELUS Wi-Fi Hub)?
TELUS seems to be calling it "TELUS Wi-Fi Hub". It offers Tri-Band wireless (two separate 5 GHz networks, each on different channels) whereas the T3200M doesn't AFAIK. It is made by Arcadyan. I couldn't find any more specs on it.
I guess the immediate advantage here would be you could enable DFS on one 5Ghz network for devices that support it, and disable it on the second one for legacy devices instead of pushing them onto the 2.4Ghz network.
Here's the full resolution image:
[att=1]
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Fibre to copper
I currently have Optik TV, internet 50 and home phone with TELUS . About a year ago the condo building was up graded to fibre and the cable pulled into my suite, at the time the available plans were more expensive than my long time customer pricing l have. Lately TELUS continues to email me saying they will discontinue the existing service and l need to call them.
Over the last year or so l have been told different options available to me including two different technicians on site. The fibre cable is in a closet probably 25 feet from the TV and computer and l have been told 1). Equipment in closet and WIFI is sufficient. 2) equipment in close and connecting to existing copper is best. 3) New fibre cable run at ceiling or the floor is required, or l pay to pull cable into walls. Is there a difference in performance or what l need? I do not need fast internet and only have one TV so l don’t need any5hing exotic.
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Reseau cellulaire
Allo
J'aimerais avoir des commentaires sur leurs reseau cellulaire (Telus ) a Trois-Rivières et a grandeur du Quebec Svp , est-ce fiable , rapide etc etc , merci beaucoup
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[ALL] Ont and Modem setup
I have fibre coming into the Ont in a closet and then split off from there with a switch. It is not the ideal setup for me and would like to set it up as per the attached png. Will this work? To clarify I would like to do the following:
- Ont and T3200M Modem in the entry closet
- Network cable from Modem to Router in den
- From Wifi Router to pc
- Network cable from Modem to Switch in living room
- From switch to Telus 4k box
- From switch to Wifi Router
Thanks,
aj
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T3200M Packet Loss
Hey everyone! I'm kinda in an unfortunate situation where I have both Shaw & Telus, and both connections have packet loss for different reasons. My Shaw connection is a Node issue, and with their wait times apparently being 2-4 hours I'm going to wait until after Christmas to deal with it.
Now with Telus I've isolated the issue to the T3200M, it shows 1% packet loss when directly running an MTR to 192.168.1.254. I've done both 1s intervals & 0.1s intervals, with the same result. These were the initial tests I ran:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 6962 | 6962 | 0 | 0 | 28 | 0 |
| 10.145.148.1 - 1 | 6943 | 6938 | 3 | 4 | 57 | 10 |
| 154.11.12.217 - 1 | 6960 | 6959 | 24 | 26 | 67 | 33 |
| 74.125.50.110 - 1 | 6955 | 6953 | 24 | 26 | 204 | 35 |
| 74.125.243.177 - 1 | 6952 | 6949 | 21 | 22 | 93 | 31 |
| 209.85.254.171 - 1 | 6952 | 6949 | 22 | 23 | 60 | 34 |
| 172.217.14.195 - 1 | 6955 | 6953 | 20 | 21 | 54 | 28 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.254 - 0 | 1374 | 1374 | 0 | 0 | 16 | 0 |
| 10.145.148.1 - 1 | 1365 | 1363 | 3 | 4 | 22 | 4 |
| No response from host - 100 | 279 | 0 | 0 | 0 | 0 | 0 |
| 74.125.50.110 - 1 | 1369 | 1368 | 25 | 26 | 189 | 26 |
| 74.125.243.177 - 1 | 1366 | 1364 | 23 | 23 | 93 | 23 |
| 209.85.254.247 - 1 | 1366 | 1364 | 0 | 23 | 39 | 23 |
| sea30s02-in-f3.1e100.net - 1 | 1365 | 1363 | 22 | 22 | 39 | 22 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Both tests oddly showed no packet loss on the first hop, but after more testing the 1% loss is definitely originating from 192.168.1.254. I ran many MTRs after specifically pinging 192.168.1.254 and the 1% loss showed every time. I tried 2 Windows 10 PCs and a Macbook with 3 different ethernet cables and they all showed 1% loss consistently on that IP. I was just wondering what course of action I should take to further investigate/solve the problem.
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Fiber to Copper Outdoors
I was hoping someone could help me with avoiding drilling holes to bring fiber into the house. They recently installed fiber to the outdoor box so I signed up. The technician came today and said the only way to get fiber was to drill a hole to run fiber cable into the house, where equipment would go. Two reasons I don't want to do this. My house is new and I don't want to drill a hole through the wall. Also, the room it would go into is not where I want to have the equipment anyway.
From the box outside to my furnace room I have Cat5 and I was hoping I could one way or another, use that existing cat5. I've been trying to understand all the equipment and I'm not sure what would work, but my best thought is that I try to either:
Get the installer to come back and put the SFP module in the telus box (would it fit?) and then I can maybe use a media converter to go from SFP to Ethernet? Hopefully using PoE to power it and I could plug this directly into my own switch/router
or
Use media converters to go from fiber to Ethernet and then back to fiber. Then install whatever required equipment in the house?
Does anyone know if either of these will work? I'm willing to spend some money instead of drilling through the wall, and I'm okay with taking the small risk of putting equipment meant for indoors in the telus box outside and taking the risk. Or if necessary I can put a more weather sealed outdoor box. There is a outdoor outlet very close to the telus box.
The equipment I have currently is:
Unifi Security Gateway 3P
Unifi Switch 8
Unifi AP-AC-Pro
I appreciate any ideas or help.
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BC Telus Purefibre experience (Overall Extremely Happy! SFP install)
It's been about two years since I started submitting the requests to Telus to install fibre in my neighbourhood. I'd been disappointed to see that we were 300m outside of Telus' 2018 planned installation area. I had a local Lecdor contractor approach me around April of this year, and we began the process with the Strata.
After a few months, meetings, and onsite inspections the installation was completed last week. (Be prepared for confusion when dates and fibre pulls will happen, this was *VERY* poorly communicated and resulted in the fibre pull techs being here for a week instead of the planned '3 days.' In their defence, our 12-year-old conduits were poorly installed by a sub-contractor with 90 degree bends in them.)
I was able to request an install right away on the Thursday. I'd read all the reports and I'd seen the (terrible) install done at my neighbour's condo.
The Telus technician showed up on time, and began to unbox the ONT hardware that was aptly described in sizing as "a frozen package of grocery store lasagne for a family of four." As well as the router I sure as heck wasn't going to use after he left.
I said to him, "I wish you guys had an SFP for this instead of that massive ONT. "
My jaw hit the floor when he said, "I have one in my Truck! It plugs into the back of one of our newer, advanced modems." He took one look in my front hall closet (where the demarc is) and said, "You won't have a problem with this." I happen to have a Cisco SG300-10 which has two SFP ports in it. (I recall purchasing this switch years ago thinking, "I'll never use fibre or SFP's.")
He installed the SFP into the Telus modem, did his diagnostics, to prove that the connection worked, and his benchmark tools got about 300Mbps consistently. I then plugged it into the SFP port on the Cisco switch and had to do some network re-jigging as my current firewall; the Ubiquiti ER-X only has copper.
[For those that care. I set up a private, isolated, VLAN from the SFP port to another port that I then plugged the EdgeRouter into, a quick temporary fix. Which then connects back into the switch. Kludgy but it will suffice until an ER-4 is available.] [***UPDATE*** Ubiquiti's ER-4, and presumably all others from them, does not support this GPON. It crashes randomly between 40 seconds and 10 minutes constantly.]
I re-ran the benchmarks, after making sure I'd enabled hardware offload on the ER-X. 330Mbps both ways, a 10% performance increase over the Telus Router! (Likely QoS, see disclaimer below)
Things I learned:
1) I don't think you can just run out to fs.com and buy your own SFP to GPON converter ($150 Canadian BTW), the one I received is from Nokia. He had to scan a QRcode on it and register it for the Head Office OLT to use it. (That's what the tech said, but if someone knows differently, please chime in!)
2) SFP isn't available on all networks he said, only recent installs. (I may have misunderstood from what he might have meant was, "It's only recently available.")
3) He recommended, and I agreed, to keep the router (not the 'frozen lasagne' ONT) for "testing, diagnostic and 'proof' for troubleshooting in the future." It's in the box, on a shelf.
4) the OLT SFP package said, "GPON ONT SFP (G-010S-A)"
5) There are a lot of new acronyms when researching Fibre, I knew nothing about this until a month ago, acronym mistakes may have been made in this post.
6) Bad splices are frequent, he had to re-splice the one in my maintenance room after re-doing the one in my condo 3 times.
As full disclosure, I will *ONLY* use this connection for Internet, I will not (at least for a while) use this for phone or TV. That will require some very special firewall configurations as well as make my internet run slower when the TV is on!
[Edit: Added Ubituiti does not support this SFP in their edgerouters.]
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Network Service Error on E-Mail yet again
No access?
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Business PureFibre has Aruba AP plugged directly into ONT
Hi, I was assisting a customer with something to do with their WiFi configuration after they got PureFibre. They showed me the installation and it has the typical Nokia ONT but in addition to the CAT5e cable feeding the T3200M it also has an addition device plugged into an adjacent port on the ONT... this device looks like an Aurba AP. I am wondering why this is plugged in directly to the ONT instead of behind the router? Is it some other device that Telus is installing everywhere eg. a public WiFi hotspot like what Shaw does?
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IPv6 Settings for T3200M / ONT
I'm trying to figure out why a T3200M is not getting an IPv6 prefix. IPv6 is enabled in the WAN, with DHCPv6 and request PD only. The modem is not getting a prefix. The connection status says the prefix is N/A and the WAN status is "connecting". I called Telus asking for an explanation and the CSR was completely clueless. Is there any explanation for this?
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Fibre to copper
I currently have Optik TV, internet 50 and home phone with TELUS . About a year ago the condo building was up graded to fibre and the cable pulled into my suite, at the time the available plans were more expensive than my long time customer pricing l have. Lately TELUS continues to email me saying they will discontinue the existing service and l need to call them.
Over the last year or so l have been told different options available to me including two different technicians on site. The fibre cable is in a closet probably 25 feet from the TV and computer and l have been told 1). Equipment in closet and WIFI is sufficient. 2) equipment in close and connecting to existing copper is best. 3) New fibre cable run at ceiling or the floor is required, or l pay to pull cable into walls. Is there a difference in performance or what l need? I do not need fast internet and only have one TV so l don’t need any5hing exotic.
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Telus Optik and PFsense in 2020?
Hello everyone,
Recently I switched to Telus Fiber and Optik cause the deal was too good to be true.
We have the Optik boxes in our bedroom and living room, unfortunately I only have a single RJ45 going to each location and I also have an NVIDIA shield I connect to my QNAP and an HTPC in the bedroom, so I need access (wired, wireless is not an option for my content and I prefer not to use WPS via the Telus device - I work in I.T and overly security conscious)
In an ideal world (which in the end may just not be possible) I want everything behind my pfsense.
My network is segment already and so I wanted to eliminate the Telus router (i was using the bridge mode but why use it if I do not need it at all)
Sadly, after following this guide to the T, https://www.dslreports.com/forum/r30920470-
I am not able to get TV working still, You get that initial display but then it drops.
Is anyone using PFSense with their Optik behind it and it is working currently?
Running PFSense 2.4.4 Release p3
----> HP Procurve 2810-24G with VLANS
----> VLAN 3 Telus network
----> 192.168.1.1/28 Network for IPTV boxes
----> IGMP proxy enabled with IPs logged from pfsense
----> WAN rules configured and bogon networks dealt with.
----> HP Procurve showing IGMP traffic requests
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ONT Restarting in its own
We have both our internet and landline phone hooked up to an Alcatel-Lucent ONT provided by Telus. It’s worked fine for years, but in the last month it seems to be rebooting on its own about once a week. When it reboots, we lose both internet and phone service.
The last time it happened I went to check the lights on the ONT, and the power/WAN lights were red for about 10-20 seconds before returning to their normal green. Then about another 30 seconds before internet and phone service were working again.
Do I need to get a replacement ONT from Telus? Any other possible causes for this problem?
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Fiber to Copper Outdoors
I was hoping someone could help me with avoiding drilling holes to bring fiber into the house. They recently installed fiber to the outdoor box so I signed up. The technician came today and said the only way to get fiber was to drill a hole to run fiber cable into the house, where equipment would go. Two reasons I don't want to do this. My house is new and I don't want to drill a hole through the wall. Also, the room it would go into is not where I want to have the equipment anyway.
From the box outside to my furnace room I have Cat5 and I was hoping I could one way or another, use that existing cat5. I've been trying to understand all the equipment and I'm not sure what would work, but my best thought is that I try to either:
Get the installer to come back and put the SFP module in the telus box (would it fit?) and then I can maybe use a media converter to go from SFP to Ethernet? Hopefully using PoE to power it and I could plug this directly into my own switch/router
or
Use media converters to go from fiber to Ethernet and then back to fiber. Then install whatever required equipment in the house?
Does anyone know if either of these will work? I'm willing to spend some money instead of drilling through the wall, and I'm okay with taking the small risk of putting equipment meant for indoors in the telus box outside and taking the risk. Or if necessary I can put a more weather sealed outdoor box. There is a outdoor outlet very close to the telus box.
The equipment I have currently is:
Unifi Security Gateway 3P
Unifi Switch 8
Unifi AP-AC-Pro
I appreciate any ideas or help.
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[AB] Multiple fibre subscribers in a single house?
If multiple fibre subscribers are in a single house with multiple suites, how is this handled?
Is a separate fibre run to the residence or is it on a single fibre with another port on the ONT activated?
Thanks.
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New Telus Modem (TELUS Wi-Fi Hub)?
TELUS seems to be calling it "TELUS Wi-Fi Hub". It offers Tri-Band wireless (two separate 5 GHz networks, each on different channels) whereas the T3200M doesn't AFAIK. It is made by Arcadyan. I couldn't find any more specs on it.
I guess the immediate advantage here would be you could enable DFS on one 5Ghz network for devices that support it, and disable it on the second one for legacy devices instead of pushing them onto the 2.4Ghz network.
Here's the full resolution image:
[att=1]
↧
↧
IPv6 Settings for T3200M / ONT
I'm trying to figure out why a T3200M is not getting an IPv6 prefix. IPv6 is enabled in the WAN, with DHCPv6 and request PD only. The modem is not getting a prefix. The connection status says the prefix is N/A and the WAN status is "connecting". I called Telus asking for an explanation and the CSR was completely clueless. Is there any explanation for this?
↧
ONT Restarting in its own
We have both our internet and landline phone hooked up to an Alcatel-Lucent ONT provided by Telus. It’s worked fine for years, but in the last month it seems to be rebooting on its own about once a week. When it reboots, we lose both internet and phone service.
The last time it happened I went to check the lights on the ONT, and the power/WAN lights were red for about 10-20 seconds before returning to their normal green. Then about another 30 seconds before internet and phone service were working again.
Do I need to get a replacement ONT from Telus? Any other possible causes for this problem?
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[Mobility] [Public Mobile] How to find referral code to use when activating SIM
I am in the process of activating my Public Mobile SIM card and it says that if I specify a referral code, I will receive a $10 credit to my account. How do I go about finding a referral code?
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