I haven't switched to Fibre, but I'm considering it. I remember when I switched to Telus DSL (from Shaw) I had a headache getting Telus to put the modem into bridge mode so I could use my own router... they had to swap the modem to an older model before they could accommodate me.
So before I switch to Fibre, which I really know nothing about, I thought I'd ask: Can I use my own router with Telus Fibre?
FYI I am not using OptikTV. Its just Internet only.
↧
[BC] Fibre + Bridge mode?
↧
Tier1 has lost access to Tiers 2-3
The new "Telus v2" team seems to have lost access to calling anyone on the technical support side above them, delegating the issue to truck rolls. The reason for my call was the Telus DHCP server on ipv4,6 seems to have rate limited me and I can't clear my leases anymore because registerdevice.telus.com is broken. Meanwhile both help desk support agents tried to access the Telus modem over IP and were completely puzzled why it wasn't working...
Any tips beyond calling in post 12AM EST to get a resolution from when Tier2 takes over?
↧
↧
[TV] Netflix
Anyone else find the Netflix experience on the TELUS boxes a joke and lacking?
Regulary I have to deal with the program crashing and I go back in only to be told "oops something went wrong" or " can not acquire licence" only way to fix it is to power cycle the box.
The PS3 and Ps4 Netflix is soon much better
↧
Just Venting...
Today I had to call in to get some account information for a client, as well, to then inquire about a different account (business vs residential), for speeds and cost.
Lucky me, all 3 times I called I got the overseas drones on the phones. With the one guy, he was reading EXACTLY from his flowchart, speaking out loud (I'm paraphrasing), if customer says "yyyy" then, ask him/her this question.
Another one, who told me a client could only get 6MBps/1MBps, told me that the town would be upgraded to fiber in 6mos. I seriously guffawed and LOL'ed. I'm in small town Alberta, and IF we do get fiber, I'm sure it will be at the tail end of the entire province. We JUST got 15MBps capability here about 6mos ago. Call me crazy but if we just got 15, I can't see a jump to fiber in 6mos.
At the end I wanted to pound my head on my desk. You know, I'd pay to talk to a Canadian CSR, this was seriously painful.
/done venting
↧
Fiber "FIFA" (?) vs Falcon (?)
So this is really 4th hand information I'm trying to make sense of.
A mother of my kid's friend overheard a discussion between her husband and his friend, who is a Telus technician of some sort. I overhear this mother chatting to someone else, recalling the conversation she thinks she heard.
So... granted... this is really weak "information" and I'm not trying to report anything, but rather i'm hoping this triggers something that someone could perhaps shed some light on. Doubtful, but Googling got me nowhere.
The gist is that we're currently on "FIFA" ("not the soccer thing", she says) and paying higher rates for Fiber, but in "3 to 4 months" they'll be switching to "Falcon", and supposedly "rates will be dropping across the board for everyone". She said FIFA was an acronym that started with Fiber and ended with Association, but she couldn't remember the rest. She specifically says the Telus guy said this is inside stuff that's not supposed to get out, "so don't tell anyone".
Does that ring a bell for anyone? The only reason I don't think it is total BS, is why would a couple of soccer mom's be talking about Fiber infrastructure unless it really was something she heard? It came up because the other was complaining about a Telus door-to-door salesman. Also, the ONLY fruit I got from Google was a reference to "Project Falcon" in Vancouver, which is Telus' fiber infrastructure upgrades in that area. But it was unclear if that's upgrading to what all Telus Fiber customers already have, or if it is indeed something even better.
↧
↧
[ALL] Telus IGMP settings 2016 pfsense
Hey, I tried igmp and firewall settings posted here from 2014. But those igmp settings don't work anymore.
Anyone knows the new settings so I can plug in the telus iptv box to my pfsense router?
If you use any other router I can also use the information so I can try them out.
↧
[BC] Fool me once...Wall of text
Hey guys, just wanted somewhere to vent our household frustrations.
We were scheduled to have our services upgraded to fibre at the beginning of May. The appointment was for 8-10am. Waited and waited till we decided to call at 11. Apparently the wrong team was sent so we we booked another date. Shit happens, we moved on.
Second appointment, same time. No show, no call. This can't just be a coincidence right? Nobody picked up the call/ticket. Rescheduled. All the while our current internet was disconnected and I had to sit with tech support going through the usual trouble shooting. They figured out it had been disconnected and was to be "rebuilt". They offered us 50% off bill for next 6 months
Queue third appointment. Yesterday we had it scheduled for 4-6. There was just no way they could possibly miss a third one right? Phone rings at 5:50. Whoops sorry there was an issue with scheduling.
Internet was disconnected that morning so we were without internet and TV all day. Whatever, we're getting fibre at 4.
Nope.
Connection needs to be "rebuilt" and could take up to 24 hours.
So that's where I sit now. No internet or TV. Router is showing a connection but when trying to connect it asks for a sign in and redirects to an activation url which fails to connect.
I have never had any issues with Telus before. It has always been a pleasant experience. We're all just in a sort of shock right now. How can we even trust a 4th appointment?
↧
[BC] 2.5Ghz vs 5Ghz
Greetings,
My new tablet is able to use 802.11 ac, but it's not supported by our T1200H. Is it worth trying to get Telus to upgrade our equipment... to a T3200M??
If it matters, we have OptikTV, home phone and Internet 25; only available upgrade is Internet 50 (bonded).
↧
Telus telephone box needs physical fix (Canyon meadows Calgary)
Could not find an easy way to contact Telus easily this morning (I'm not a telus customer, and I don't have a direct email)
If there happens to be a Telus tech reading this, the 100+ kilometer per hour winds last night blew open the local green distribution box covers and is now fully exposed to the weather.
Canyon Meadows Condominiums (T2W 1H6)
You've got about six hours to fix it before the rains come back and wash the electronics with a nice shower.
↧
↧
Bridging on T1200H won't pick up IP, support useless
Last night I connected my Cisco RV130 WAN port to the Actiontec port 1 and selected bridge mode. Just to be safe I rebooted both modems. No WAN IP on the Cisco. I left it over night to see if the system might need an update. Nothing this morning. I even let the Cisco do the Wizard thing to set up the WAN but nothing.
Tech support, Hardy(sp) in Calgary, didn't know but to his credit actually called me back only later than he said. Their 3RD PARTY next tier support Tech Support Plus told him they could ping the router, the ACTIONTEC, which is irrelevant to this issue. He transferred me to them WITHOUT telling me they charge extra for support FOR THE SERVICE I ALREADY CONTRACT FROM TELUS!
So what now? My equipment is operating. The cisco had already been acting as a gateway to a non-bridged port where the WAN port could pick up an IP from the Actiontec. The settings remain unchanged now. Telus tech support doesn't know what to do and THEY are the only ones that can issue my bridged Cisco router with an IP.
HELP!....please....I am not a newbie to networking but willing to listen to anything that will help....
↧
Fibre Internet-250/250 now more places in BC
*Subject to change to more areas* May change title then.
.
Mainly the Interior of BC
north and west Vancouver Island
Chilliwack
Alberta in Drumheller, Westlock, Stettler
*
On the fibre town map, https://www.telus.com/en/bc/internet/fibre/communities/ , if your town starts with:
https://www.telus.com/en/bc/internet/fibre/
*
That is now showing Internet 250/250 with 1TB usage.
Unlimited is $15 a month https://www.telus.com/en/bc/support/article/understanding-internet-overage-charges
$90 a month stand-alone for 250/250
$75 a month for Internet-250/250, if bundled with OptikTV for 2 years. Totaling $145 a month for both. [4K PVR plus 2 digital box rentals, all free] There is also a 'build your own bundle' for different pricing.
Offer subject to change without notice. 24 months of $15 discount is available to customers signing up for TELUS Internet 250/250 and Optik TV You Pick 6 or higher. Regular price (currently $90 per month) applies at month 25. Offer only available with Optik TV You Pick 6 or higher. Downgrading to Lite or Essentials will trigger the removal of the $15 Internet discount. .
.
In Shaw land
https://www.shaw.ca/uploadedFiles/Corporate/Investors/Financial_Reports/2017-01-12-shaw-announces-first-quarter-results-dfjkopoiru89sdfhds.pdf
“We continue to enhance our wireline network and are on track to complete our DOCSIS 3.1 upgrade by the end of fiscal 2017.” Comcast and the X1 TV platform have finally rolled out a 4K DVR (UHD , HDR) box
https://www.dslreports.com/forum/r31422418-X1-X2-New-ARRIS-XG4-DVR
↧
Telus 4k wireless box?
I just noticed these on telus website but couldnt find anything on here about them, does the os or guide on these work faster? Is it more responsive? I absolutely hate the older wireless box's because they are so slow.
↧
[BC] Telus Now Showing Fiber 25/25 Plan with Only 150GB Data Cap
I'm hoping the website is just wrong, but if you click on one of the following links, and select "Internet 25/25", the data cap is listed as 150GB. Currently the data cap is 300GB.
https://www.telus.com/en/bc/internet/fibre/penticton/products
https://www.telus.com/en/bc/internet/fibre/salmon-arm/products
https://www.telus.com/en/bc/internet/fibre/armstrong/products
https://www.telus.com/en/bc/internet/fibre/vernon/products
↧
↧
Telus fibre towns list, as of May 16 2017
Some of these are still to be built/mapped
Edit: The Fibre optical Network Terminal (ONT) is the Telus modem. You can plug your personal router to the ONT and get service. If you also have Optik TV, you can plug gigabit switch to the ONT and use your router to one port with the Telus Actiontec to another port on the switch. You will get 2 WAN ip address (1 for each). Using your own router for both TV and Internet, you have to deal with TV multicast which can overwhelm your Wifi and shut down your router connectivity. You should also be able to use the Actiontec T series port1 bridge mode while on fibre.
The Telus call center script readers will not support anything beyond their all in one Actiontec gateway. So deal with your own issues with your equipment.
The ONT also has 2 POTS (plain old telephone service) ports for your phone, which can be adapted to connect to your current house phone lines if you don't have cordless phones.
The ONT install might not be supplied with a UPS(uninteruptable power supply) if you don't subscribe to Telus home phone. You can use your own UPS to power the ONT.
both of these links, towns shown, slightly differ at posting time Telus is updating their pages to remove the fibre.telus.com pages
https://fibre.telus.com/
https://www.telus.com/en/bc/internet/fibre/communities
* denotes as 'get Telus fibre' link
edit: Telus also has fibre to the home in newly built areas of towns, that may not be shown on their list.
------
BC
------
Abbotsford
Armstrong
-- Burnaby
Castlegar
*Chemainus
Chilliwack
*Comox
*Courtenay
*Cranbrook
Creston
Cowachin Valley areas
Dawson Creek
Duncan
Fernie
Fort St John
Gibsons
Grand Forks
Hope
Hudsons Hope
Kamloops
Kelowna
Kimberley
Kitimat
Lake Country 250/250
Merritt
Mission
Moricetown
Naramata 250/250 , with the Penticton build
*North Vancouver, coming soon Edit: Hmmm. Not sure when....
North Saanich
Oak Bay (east of Victoria)
Oliver
Osoyoos
Peachland
Pender Harbour
Penticton 250/250
Port Alberni
Port Coquitlam
Port Hardy
Port McNeill
Powell River
*Qualicum Beach
Quesnel
Revelstoke
Salmon Arm
Sunnybrae (From Herald park to SkyBlue waters) under Mascon for July 2017
Saanich
Sechelt
Sooke
Summerland
Surrey
Terrace
Tofino
*Trail
Ucluelet
Vancouver
Vernon 250/250
West Shore (of Victoria)
White Rock
Williams Lake
Fibre Note: Telus has purchased, as of Jan 2017, Mascon (TV/Internet, AirSpeed Wireless Internet) of Salmon Arm and area. https://mascon.ca/ Telus will inherit some fibre to the home builds already in progress in the outlying areas. https://cartt.ca/article/telus-buys-another-small-bc-cableco
--------
Alberta
--------
*Airdrie
Beaumont (unlisted, in progress)
Blackfalds
Bonnyville
Calgary
Coaldale
*Cochrane
Didsbury
Drayton Valley
Drumheller
Edmonton
Edson
*Fort McMurray
*Grand Prairie
Hinton
Innisfail
*Leduc
*Lethbridge
Medicine Hat (limited availability)
*Okotoks
Peace River
Penhold (limited availability)
Ponoka
St. Paul
*Spruce Grove
Stettler
Taber
Vegreville
Wainwright
Westlock
Wetaskiwin
--
fibre does an internet good
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere
↧
Telus Smarthub LTE Internet high GB plan
Can someone confirm if this is valid. Seems to be a quiet new deal. It's a slightly hidden page (not linked from elsewhere) on the Telus main website.
Much better than what is the usual offering with lower caps and higher price. https://www.telus.com/en/bc/mobility/mobile-internet/
Limited to eligible cities in BC and Alberta, but there is many of them. The usual capacity needed for high usage. Self install. May have subscription conditions to do with availability of Telus copper/fibre at your home, so rural usage is main target.
BC https://www.telus.com/en/bc/internet/new/smart-hub
AB https://www.telus.com/en/ab/internet/new/smart-hub
TELUS High Speed Internet with Smart Hub, is an ideal at-home Internet solution:
Powered by TELUS' LTE Network
Download speeds averaging 12-25 Mbps
Big data buckets at competitive monthly rates, starting at $60 per month
A high speed Wi-Fi connection that lets you connect multiple devices
Plans
Get the Huawei B90 4G LTE Smart Hub for FREE on a 2 year term with all plans. No term fee is $300.
Get the ZTE MF725R Smart Hub for FREE on a 2 year term with all plans. No term fee is $300.
50 GB monthly data
$60 per month
100 GB monthly data
$75 per month
250 GB monthly data
$110 per month
Additional data usage is $10 per 5GB with all plans.
Edit: Ok so web page usage numbers changed and a different LTE Smarthub. Spooky. ;)
50 GB monthly data- $60 per month. 250 GB monthly data- $75 per month. 500 GB monthly data- $110 per month
Terms and conditions
1 Speeds depend on signal strength and distance from cell site. Speed and signal strength may vary with your configuration, internet traffic, environmental conditions, applicable network management or other factors. For a description of TELUS network management practices, visit telus.com/networkmanagement and telus.com/optimization.
2 Offer ends Dec 31, 2016. Only available through 1-866-641-5215 or in select stores. Offer is only available to residential customers who reside within an eligible community and who activate a TELUS Huawei B890 4G LTE or ZTE MF725R Smart Hub device or add the rate plan to an existing Huawei B882 4G LTE, Huawei B890 4G LTE, or ZTE MF725R Smart Hub device between September 21 and December 31, 2016. Eligible Smart Hub devices must have been manufactured for use in Canada.
3 The Huawei B882 4G LTE or Huawei B890 4G LTE Smart Hub devices can connect up to 32 devices. The ZTE MF725R Smart Hub device can connect up to 20 devices.
4 Data plans will only work on the Huawei B882 4G LTE, Huawei B890 4G LTE, or ZTE MF725R Smart Hub devices within an eligible community. If Smart Hub device is moved out of these regions or if the Smart Hub SIM card is moved to a different mobile device, these data plans will cease working. These data plans do not include any voice minutes or capabilities. 9-11 and 6-11 calls can still be made if a phone is plugged into the Smart Hub unit, but no other voice activities will be possible with these plans. Taxes and pay-per-use charges are extra.
5 If a 2-year term agreement is canceled for any reason before the end of the commitment period, the account will be charged a fee equal to whats left on the Device Balance and any remaining unpaid charges for using the service.
6 Additional usage will be charged in increments of $10/5GB (rounded up to the closest GB at the end of the billing cycle).
Data usage during a single billing cycle may be capped at $500 of additional usage. Additional usage may be authorized by calling TELUS to remove the data block.
↧
[BC] Replacing Telus Modem
I'm still using an old V1000 Actiontec but my brother just upgraded to 4K so Telus replaced his T1200 modem. If I was to take his old modem for use on my account, what would be the steps involved in getting it to work on my account? Do I need to get a hold of Telus support to register it to my account?
↧
Telus T2200H to T220M
Good day all,
I tried putting my T2200H into bridge mode using the method with f12, but I get an invalid user error when I hit apply. So, I called Telus to get them to bridge it and was told that with the latest firmware that they can enable it but it doesn't actually take effect. So.... it's either I go to the business account or get a modem of my own.
Have some questions though:
1) If I pickup a T2200M will Telus be able to update the firmware on it? I don't think they provide this device so I'm thinking not
2) I'm guessing I can put the Ubquiti ERlite-3 on port 1 and just keep my 2 hardwired Optik tv receivers on port 2 and 3?
Thanks for any assistance.
↧
↧
[ALL] Copper Internet-15 (25 too?) price increase July 2017
EDIT: Copper and fibre plans now show as going to be fully separate plans, so that is something to note.
This one needs some clarification, ok... I'll change title/contents if/when confirmed.
Internet 15 plans, and those still on old 'Turbo' 'Optik' package names which might include Internet-25.
https://www.telus.com/en/bc/support/article/internet-service-updates
TELUS Internet Services rate change
Posted May 1, 2017
The cost of providing TELUS Home Services continues to increase as we continue to upgrade our networks and services in both dense urban and remote rural areas across Canada, to keep our customers connected and maintain our world-class communications service.
Starting on July bills, the regular monthly rate for the following TELUS Internet services will increase by $3 per month. This change will be reflected in the Internet section of July bills.
- Internet 15
- High Speed Turbo
- Optik Internet 15
- Optik High Speed
For details on how you might be affected by this rate changes, please see the message included on your May or June bills.
↧
Telus Fibre 150/150 - topping out at 90 Mbps?
I've had Telus Fibre 150/150 for a few months, and, except for a brief period at the start and a small window a few weeks back, I've noticed that my speed pretty much tops out at 90-ish Mbps. Nothing in my download logs for the past several months (except as noted above) goes above 11MB/s.
Does this sound familiar to anyone? Why am I not getting full speed all the time?
↧
[AB] Telus Purefibre 250
Anyone know when Purefibre 250 will be launched in Calgary?
↧